Culinary and Service Team Lead

2 months ago

Oakville, Ontario, Canada Lone Star Texas Grill Full time

Job Summary

We are seeking a highly skilled and experienced leader to join our team as a General Manager at Lone Star Texas Grill. As a key member of our management team, you will be responsible for overseeing all aspects of the restaurant's daily operations, including managing staff, maintaining high standards of customer service, and driving sales growth.

Key Responsibilities

  • Oversee the daily operations of the restaurant, ensuring seamless execution of our business model and exceptional customer experience.
  • Lead and develop a high-performing team of culinary and service staff, providing coaching, training, and feedback to ensure they meet our high standards.
  • Work closely with the regional director to develop and implement strategies to drive sales growth, improve profitability, and enhance the overall customer experience.
  • Manage the restaurant's budget, inventory, and supplies, ensuring efficient use of resources and minimizing waste.
  • Develop and implement marketing initiatives to attract new customers and retain existing ones.
  • Collaborate with the culinary team to develop and implement new menu items, promotions, and events.
  • Ensure compliance with all health and safety regulations, as well as company policies and procedures.
  • Provide exceptional customer service, responding to customer complaints and feedback in a timely and professional manner.

Requirements

  • Previous experience in a supervisory or management role in the hospitality industry.
  • Proven track record of driving sales growth, improving profitability, and enhancing customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions and drive results.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

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