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Technical Support Specialist

2 months ago

Grande Prairie, Canada London Drugs Full time

Job Summary:

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at London Drugs. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that they receive the best possible service and experience.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person, resolving technical issues and answering questions related to computer hardware and software.
  • Install, configure, and troubleshoot computer hardware and software, including PCs, laptops, and mobile devices.
  • Stay up-to-date with the latest technology trends and advancements, and apply this knowledge to improve our customers' experience.
  • Work collaboratively with our sales team to provide customers with the best possible solutions to their technical needs.
  • Participate in ongoing training and development to improve technical skills and knowledge.

Requirements:

  • Strong technical knowledge of computer hardware and software, including PCs, laptops, and mobile devices.
  • Excellent communication and customer service skills, with the ability to work with customers of all technical levels.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
  • High school diploma or equivalent required, post-secondary education in a related field an asset.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.