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Technical Support Specialist

1 month ago

Grande Prairie, Canada Allamani Technical Solutions Ltd Full time
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team at Allamani Technical Solutions Ltd. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technical needs are met, and resolving complex technical issues.

Key Responsibilities
  • Confer with clients to identify their technical requirements and provide tailored solutions.
  • Design, develop, and implement information systems business solutions to meet client needs.
  • Assess physical and technical security risks to data, software, and hardware, and develop policies and procedures to mitigate these risks.
  • Conduct reviews to assess quality assurance practices, software products, and information systems, and provide recommendations for improvement.
  • Resolve conflict situations and provide ongoing support to clients.
  • Operate automatic or other testing equipment to ensure product quality.
Requirements
  • Bachelor's degree in a relevant field.
  • 2 years to less than 3 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Fast-paced environment and tight deadlines.
Benefits
  • Parking available.
  • Permanent work term.
  • English language support.
  • 30 hours per week.