Service Operations Manager
4 weeks ago
Job Title: Service Manager
As a key member of our Service Center team, you will be responsible for leading the operations of our store's Service Center. This includes managing workflow, staffing of mechanics, and key performance indicators (KPIs) to ensure an exceptional customer experience.
You will be the primary service advisor at the shop, integrating the sales and service experience while holding your team accountable for delivering Trek's signature hospitality. This requires strong communication and leadership skills to get the best out of your colleagues.
Key responsibilities include training your team, engaging with customers to recommend the right service at the right time, managing and controlling service costs, keeping service orders organized, ensuring a clean and efficient department, and taking an active lead in ensuring the right bikes are built and delivered to the sales floor and customers.
This role is ideal for someone with high energy and a constant learning engine who can see the big picture and the details. You will be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs to set both the service and sales teams up for success.
What You'll Bring to the Team
- A positive attitude and motivation to help every customer find what they need
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
- Great leadership skills and the ability to motivate and develop future leaders
- Ability to plan effectively and stay a step ahead of your shop's needs
- 3+ years of bicycle service center experience
- A commitment to delivering the best possible experience for every customer
- An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
- Proactive approach to staying up to date on industry changes and trends
Trek Benefits
- Flexible and fun company culture
- Supplemental health care
- Dental insurance, Vision insurance
- Free Life insurance & optional term life insurance
- Competitive vacation package
- RRSP matching plan
- 12 weeks of maternity leave with 100% pay
- Flexible holiday schedule – 9 statutory holidays
- Employee discounts on all product
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