Service Operations Manager

4 weeks ago


Montreal, Quebec, Canada Trek Bicycle Canada ULC Full time

About the Role

We're seeking a highly motivated and experienced Service Manager to lead our Service Center team at Trek Bicycle Canada ULC. As the operations lead, you'll be responsible for ensuring every customer has the best experience possible.

Key Responsibilities

  • Develop and implement service strategies to drive customer satisfaction and loyalty
  • Manage and train a team of service advisors to deliver exceptional customer service
  • Oversee service operations, including workflow, staffing, and KPIs
  • Collaborate with the sales team to integrate the sales and service experience
  • Manage service costs, service orders, and inventory
  • Ensure a clean and efficient service department
  • Develop and implement processes to improve service efficiency and customer satisfaction

What We're Looking For

  • A positive attitude and motivation to help every customer find what they need
  • Fantastic hospitality and communication skills
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of the service department's needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes

Trek Benefits

  • Flexible and fun company culture
  • Supplemental health care
  • Dental insurance, Vision insurance
  • Free Life insurance & optional term life insurance
  • Competitive vacation package
  • RRSP matching plan
  • 12 weeks of maternity leave with 100% pay
  • Flexible holiday schedule – 9 statutory holidays
  • Employee discounts on all product


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