AMF Licensed Bilingual Insurance Advisor, Service

1 month ago

Québec, Quebec, Canada Definity Full time
Job Overview

As an AMF Licensed Bilingual Insurance Advisor, Service, you will play a key role in providing exceptional customer service and sales support to our clients. This is an exciting opportunity to join our team and contribute to the growth and success of our company.

Key Responsibilities
  • Assist customers with policy and claims-related inquiries, providing timely and accurate responses to ensure customer satisfaction.
  • Upsell and retain pet health insurance policies with existing customers, identifying opportunities to increase sales and revenue.
  • Respond to, advocate, and resolve customer inquiries regarding policy details and claims, collaborating with functional specialists in Customer Care, Claims, and Underwriting.
  • Capture notes on customer interactions using our in-house system and follow up with customers to obtain accurate information.
  • Collaborate with the Quality Assurance team on continuous improvement of service and sales protocols and standards.
  • Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and customer needs.
  • Promote and educate prospective customers via inbound, outbound, and online programs.
  • Protect your furry friends and save on Petline insurance. Take advantage of a 25% employee discount with Petline insurance from several coverage options available.
  • More great savings. You also have access to many other employee discounts, including great savings on entertainment, travel, attractions, shopping, health, wellness, and more through our Perkopolis program.
Requirements
  • AMF Damage Insurance License, Level 1 or Level 2 is a must.
  • Bilingual English and French is a must.
  • High school diploma or equivalent combination of education and experience.
  • You have strong verbal and written communication skills.
  • You're well-versed in navigating multiple computer programs at once.
  • You're committed to achieving individual and team goals.
  • You have proven ability to recognize sales opportunities in a contact center environment.
  • General Insurance License, Level 1 or Level 2 for applicants outside of Quebec.
About Us

We're a company that values diversity, equity, and inclusion. We believe that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better.

We offer a hybrid work schedule, company share ownership program, pension and savings programs, paid volunteer days, and company matching on charitable donations. We also provide educational resources, tuition assistance, and paid time off to study for exams. Our focus is on inclusion, with employee groups, support for gender affirmation surgery, access to BIPOC counselors, and access to programs for working parents.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions, and the local labor market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

We're committed to creating an inclusive work environment that welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting us.

This role requires successful clearance of background checks, including criminal checks and leadership references.

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