Insurance Claims Advisor
1 day ago
We are a leading provider of insurance solutions, driven to protect Canadian families in their moments of need. With a wide range of products, including General Insurance and Life and Health, we have helped over four million customers.
Job SummaryWe are seeking an experienced Insurance Claims Advisor to join our Auto Centre Team. As an Insurance Claims Advisor, you will provide advice and support to customers, ensuring they feel taken care of during the claims process. Your goal will be to deliver exceptional customer service, while maintaining a positive work environment and contributing to team productivity objectives.
Responsibilities- Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy.
- Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
- Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle.
- Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
- Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops.
- One or more years of claims adjusting experience is preferred.
- Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
- Superior time management skills and thrives in a fast-paced environment with competing priorities.
- Proven ability to negotiate positive outcomes when reasonably possible.
- Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener.
- Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
- Demonstrated support for company process improvements.
We offer a competitive salary of $65,000 per year, plus variable compensation and a comprehensive benefits package, including health and wellness benefits, retirement savings plan, paid time off, banking benefits and discounts, career development opportunities and recognition programs.
Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals. At TD Insurance, we're committed to providing the support our colleagues need to thrive both at work and at home.
We strive to create a culture of care that values diversity, equity, and inclusion. We're proud to work with a group of diverse colleagues who share our passion for delivering exceptional customer service and helping Canadians achieve their goals.
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