Technical Support Specialist

4 weeks ago

Calgary, Alberta, Canada GADGETS MAKEOVER INC. Full time
Job Title: Technical Support Specialist

GADGETS MAKEOVER INC. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and other technology-related issues.

Key Responsibilities:
  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to users on the use of computer systems, software, and other technology-related tools.
  • Collaborate with other technical support teams to resolve complex technical issues and improve overall system performance.
  • Participate in the design and implementation of new technology solutions to improve user experience and system efficiency.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1 year of experience in technical support or related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of computer systems, software, and networking fundamentals.
Working Conditions:
  • 30 hours per week.
  • Permanent position.
  • English language.

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