Patient Support Specialist

1 month ago


Toronto, Ontario, Canada CB Canada Full time

We are seeking a highly motivated and organized Patient Support Specialist to join our team in the pharmaceutical industry. In this role, you will be responsible for providing exceptional support to patients, healthcare professionals, and funding bodies.



Job Overview

Patient Support Specialists play a critical role in ensuring that patients receive the necessary support and resources to manage their conditions effectively. As a Patient Support Specialist, you will be working closely with various stakeholders, including patients, healthcare professionals, and insurance companies, to provide personalized support and navigate complex healthcare systems.

About Us

CB Canada is a leading provider of patient support services in the pharmaceutical industry. Our team is dedicated to making a positive impact on patients' lives by delivering high-quality support and resources. We value diversity, equity, and inclusion and strive to create a culture of belonging within our organization.

Responsibilities

The responsibilities of a Patient Support Specialist include:
  • Managing patient cases and providing timely support to ensure seamless care delivery
  • Coordinating with healthcare professionals to gather information and make informed decisions about patient care
  • Communicating with insurance companies to resolve coverage issues and facilitate access to medication
  • Maintaining accurate records and documentation to track patient progress and outcomes
  • Participating in ongoing training and development to enhance skills and knowledge in patient support and advocacy


Requirements

To be successful as a Patient Support Specialist, you will need to possess the following skills and qualifications:
  • Broad training in fields such as business administration, accountancy, sales, marketing, or computer sciences
  • A minimum of one year experience in customer service or a related field
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Working knowledge of Microsoft Office and other relevant software applications


Salary and Benefits

This position offers a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additionally, you can expect to receive a comprehensive benefits package, including medical and dental coverage, life insurance, retirement savings plan, and paid time off.

Location

This position is based in CB Canada's head office located in [insert location]. However, remote work arrangements may be considered for experienced candidates who demonstrate excellent self-management skills and a strong ability to work independently.

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