Customer Service Director

5 days ago


Kingston, Ontario, Canada Midori Gifts Full time
Job Description

We are seeking a highly skilled Customer Service Director to lead our team at Midori Gifts.

About the Role

The successful candidate will be responsible for directing and controlling daily operations, evaluating performance, planning and organizing daily activities, managing staff, and assigning duties.

Key responsibilities include:

  • Strategic Planning: Develop and implement marketing strategies to determine consumer demand and sales volumes.
  • Staff Management: Recruit, hire, and supervise staff, oversee payroll administration, conduct performance reviews, and delegate authority.
  • Operational Management:
  • Merchandise Procurement: Locate, select, and procure merchandise for resale.
  • Financial Management: Plan budgets, monitor revenues and expenses, and allocate resources.
  • Supervision: Lead a team of 1-2 people in a fast-paced environment.
  • Communication: Ensure excellent oral communication and teamwork skills.

Requirements

  • 2 years of experience in a similar role.
  • Excellent leadership and communication skills.
  • Ability to work under pressure and maintain attention to detail.

What We Offer

  • A competitive salary range of $65,000 - $85,000 per year, depending on experience.
  • A permanent position with 35 hours of work per week.
  • A dynamic and supportive work environment.

How to Apply



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