Hotel Operations Manager

1 week ago


Niagara Falls, Ontario, Canada Mamma's Inn Full time
Senior Leadership Position at Mamma's Inn

Mamma's Inn is seeking an experienced and dynamic Front Desk Manager to join our team. This role offers a unique opportunity for a skilled professional to take on new challenges, leverage their expertise, and contribute to the success of our hotel.

About the Role
  • This position involves overseeing the daily operations of the front desk, ensuring seamless guest experiences, and driving revenue growth through effective management practices.
Responsibilities
  • Promoting Guest Satisfaction: Develop and implement policies and procedures that foster excellent customer service, addressing complaints promptly, and ensuring staff are equipped to handle challenging situations effectively.
  • Staff Supervision: Directly supervise and mentor a team of front desk staff, providing guidance, training, and constructive feedback to enhance job performance and career development.
  • Operational Efficiency: Prepare budgets, monitor revenues and expenses, and optimize operational processes to minimize waste and maximize profitability.
  • Team Development: Conduct regular performance reviews, identify areas for improvement, and implement targeted training sessions to enhance skill sets and boost employee morale.
  • Key Performance Indicators (KPIs): Establish and track KPIs to measure guest satisfaction, employee engagement, and operational efficiency, using data-driven insights to inform decision-making and drive business growth.
Requirements
  • Professional Qualifications: A degree in hospitality, business administration, or a related field, with relevant work experience in a senior leadership role.
  • Technical Skills: Proficiency in hotel management software, Microsoft Office, and Google Suite, with strong analytical and problem-solving skills.
  • Soft Skills: Excellent communication, interpersonal, and leadership abilities, with a proven track record of building high-performing teams.
What We Offer
  • Competitive Salary: $65,000 - $80,000 per annum, commensurate with experience.
  • Benefits Package: Comprehensive health insurance, retirement plan, paid time off, and opportunities for professional development.

Mamma's Inn values diversity, equity, and inclusion, offering a workplace culture that fosters creativity, collaboration, and continuous learning. If you are a motivated and results-driven professional looking for a new challenge, please submit your application today.



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