Hotel Operations Manager
1 week ago
Mamma's Inn is seeking an experienced and dynamic Front Desk Manager to join our team. This role offers a unique opportunity for a skilled professional to take on new challenges, leverage their expertise, and contribute to the success of our hotel.
About the Role- This position involves overseeing the daily operations of the front desk, ensuring seamless guest experiences, and driving revenue growth through effective management practices.
- Promoting Guest Satisfaction: Develop and implement policies and procedures that foster excellent customer service, addressing complaints promptly, and ensuring staff are equipped to handle challenging situations effectively.
- Staff Supervision: Directly supervise and mentor a team of front desk staff, providing guidance, training, and constructive feedback to enhance job performance and career development.
- Operational Efficiency: Prepare budgets, monitor revenues and expenses, and optimize operational processes to minimize waste and maximize profitability.
- Team Development: Conduct regular performance reviews, identify areas for improvement, and implement targeted training sessions to enhance skill sets and boost employee morale.
- Key Performance Indicators (KPIs): Establish and track KPIs to measure guest satisfaction, employee engagement, and operational efficiency, using data-driven insights to inform decision-making and drive business growth.
- Professional Qualifications: A degree in hospitality, business administration, or a related field, with relevant work experience in a senior leadership role.
- Technical Skills: Proficiency in hotel management software, Microsoft Office, and Google Suite, with strong analytical and problem-solving skills.
- Soft Skills: Excellent communication, interpersonal, and leadership abilities, with a proven track record of building high-performing teams.
- Competitive Salary: $65,000 - $80,000 per annum, commensurate with experience.
- Benefits Package: Comprehensive health insurance, retirement plan, paid time off, and opportunities for professional development.
Mamma's Inn values diversity, equity, and inclusion, offering a workplace culture that fosters creativity, collaboration, and continuous learning. If you are a motivated and results-driven professional looking for a new challenge, please submit your application today.
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