Hotel Operations Manager

4 weeks ago


Niagara Falls, Ontario, Canada The Glengate Hotel & Suites Full time
Job Summary

We are seeking a highly skilled Hotel Managing Supervisor to join our team at The Glengate Hotel & Suites. The successful candidate will be responsible for overseeing the daily operations of the hotel, ensuring exceptional customer service, and leading a team of staff members.

Key Responsibilities
  • Supervise and coordinate the work of hotel staff, ensuring efficient and effective service delivery.
  • Assist guests with special needs and provide exceptional customer service.
  • Co-ordinate, assign, and review work to ensure timely completion and high-quality results.
  • Hire, train, and develop staff members in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment with 35 to 40 hours per week.
  • Fluency in English.


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