**Lead Store Manager**, **Store Director**, **Retail Store Manager**, **Store Operations Manager**, **Store Manager**
3 weeks ago
About the Role:
The **Lead Store Manager** is accountable for every aspect of the store's performance, ensuring all areas of the store are achieving critical results. They are responsible for leading a team of employees to deliver an exceptional customer experience and ensuring the store meets or exceeds its sales and profitability goals.
Key Responsibilities:
- Strategic Leadership: Articulate Indigo's mission and strategy and communicate business goals to the store team. Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni-customer experience, control expenses, and manage inventory and shrink.
- Customer Focus: Act as an advocate for the customer by placing them at the forefront of all decision-making processes. Identify local market trends and competitors to proactively anticipate customer needs and expectations.
- Team Development: Build strong teams by attracting and developing the best talent. Bring out the best in others; empower and constructively stretch talent. Give authentic feedback on performance and potential.
- Store Operations: Continually assess staffing levels and lead recruiting and selection of new employees. Own store schedule. Open and close store and manage the sales floor. Ensure health and safety of employees and customers is a top priority and that the store complies with all provincial health and safety policies and procedures.
- Culture and Diversity: Model Indigo's beliefs and convey a positive image in everything you do. Celebrate the diversity of thought and have an open mindset. Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes.
Requirements:
- College degree preferred or equivalent job experience.
- 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders.
- Ability to be mobile on the sales floor for extended periods of time.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Bilingualism (French/English) is required for all positions in Quebec.
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