Client Care Specialist
4 days ago
Global Excel Management Inc
We are seeking a Client Care Specialist to join our team. This is a full-time position that involves handling requests from our diverse portfolio of international corporate clients.
About the Role:
- This role requires excellent verbal and written communication skills in English, with additional language proficiency in French, Spanish, or German being an asset.
- The ideal candidate will have a minimum of two years of work experience in customer service and knowledge of healthcare services and medical billing practices.
- You will be responsible for ensuring that corporate client requests are addressed in a timely manner, either by acting as a liaison between the client and operational teams or coordinating various services to meet client needs.
Key Responsibilities:
- Handling client requests effectively and efficiently, coordinating activities with operational teams, providers, suppliers, or other sources as required.
- Developing strong working relationships with operational teams and Account Management while sharing feedback, knowledge, or opportunities when applicable.
- Oversight of claims activities and resolution while providing expected levels of Customer Experience.
- Providing relevant and timely updates internally and externally.
- Quality of service related to role-specific activities.
- Escalation of complex cases, process breakdowns, client complaints, or efficiency enhancement opportunities.
What We Offer:
- A competitive compensation package including a base salary, performance bonus, and an extensive benefits package.
- A professional future with opportunities for development, growth, and advancement.
- RRSP Match program.
- Financial assistance to employees who wish to continue their education.
- Work/life balance, health and wellness initiatives, including an excellent EAP program.
- Employee engagement programs focusing on fitness, food, and fun.
Estimated Salary Range: $60,000 - $80,000 per annum, depending on location and experience.
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