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Corporate Client Liaison Specialist

2 months ago

Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

Global Excel Management Inc.

We are seeking a highly skilled Corporate Client Liaison Specialist to join our team at Global Excel Management Inc. This is a full-time position that offers a competitive compensation package, including a base salary of $55,000 - $65,000 per year, performance bonus, and an extensive benefits package.

Job Description:

The Corporate Client Liaison Specialist will be responsible for ensuring that corporate client requests are addressed in a timely manner, in accordance with client expectations. This involves acting as a liaison between the client and operational teams or coordinating various services necessary to meet client needs.

Key Responsibilities:

  • Ensure client requests are handled effectively, efficiently, and coordinated with operational teams, providers, suppliers, or other sources as required;
  • Develop strong working relationships with operational teams and Account Managers while sharing feedback, knowledge, or opportunities when applicable;
  • Oversee claims activities and resolution while providing an expected level of Customer Experience;
  • Provide relevant and timely updates both internally and externally;
  • Escalate complex cases, process breakdowns, client complaints, or efficiency enhancement opportunities;

Required Skills and Qualifications:

  • Post-Secondary Education or equivalent;
  • Minimum of two years of work experience in customer service;
  • Excellent verbal and written communication skills in English; additional verbal and written communication in French, Spanish, or German would be considered an asset;
  • Knowledge of healthcare services and medical billing practices;
  • Comfort with Microsoft suite of products and adaptable to different tools and technologies;

Benefits:

  • Competitive compensation package;
  • Performance bonus;
  • Extensive benefits package;
  • RRSP Match program;
  • Financial assistance to employees who wish to continue their education;
  • Work/life balance, health and wellness initiatives, including an excellent Employee Assistance Program;