Dealer Engagement Specialist
4 weeks ago
At PBS Systems, we're on a mission to revolutionize the way people buy and service cars. As a Dealer Engagement Specialist, you'll play a crucial role in helping us achieve this goal.
The Opportunity:
We're looking for a self-starter who can coach others in a group setting, foster a sense of community amongst our customers, and collaborate with coworkers to produce a positive customer experience. If you have the skills to confidently convey the PBS culture through professional appearance, charismatic presentations, and creating genuine business relationships, we want to hear from you.
The Role:
As a Dealer Engagement Specialist, you'll be a proactive mentor who strives to share the PBS products and their capabilities with our customers. Your goal will be to increase adoption and enhance the customer experience. You'll need to be able to quickly get up to speed on our products through an incentive-based training process and become an expert in both.
Responsibilities:
- Proactively host customer engagement sessions
- Promote adoption of our products/services
- Orchestrate a sense of community amongst our customers
- Create conference/workshop content and presentations
- Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes, and understanding common issues the software can alleviate)
- Work with other departments to understand challenges facing customers as well as new and upcoming features to showcase
Qualifications:
- Ability to work independently; self-starter/self-motivated
- Previous experience in the Automotive Industry or Dealership environment in BDC (Business Development Center/CRM (Customer Relations Management)
- Previous experience with Dealership Management Software (DMS)
- Excellent verbal and written communication skills
- Strong presentation and public speaking skills
- Project management skills
- Exceptional organizational and time management skills
- Customer focus/excellent customer service skills
- Solid computer knowledge, including Microsoft Office Suite
- Strong problem-solving & trouble-shooting skills
- Strong documentation abilities
- Strong multi-tasking & prioritization
- Willingness to commit to an ongoing system of education and cross-training
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Corporate membership to Goodlife
- Free parking
- Staff events
- Great referral bonus
- Staff discounts with GM, Dell, and more
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