ServiceNow Solutions Architect

6 days ago

Toronto, Ontario, Canada Scotiabank Full time

About the Role

The ServiceNow Solutions Architect is a key member of the Service Management Tools team at Scotiabank, responsible for designing and implementing the ServiceNow platform to support the company's Service Management objectives. This role requires a strong understanding of ServiceNow technologies and the ability to work in a dynamic team environment.

Key Responsibilities

  • Participate in process flow analysis and process redesign to optimize business processes
  • Provide architecture and technical direction for design and implementation of ServiceNow solutions
  • Perform custom or OOTB demonstrations as required to showcase ServiceNow capabilities
  • Provide subject matter expertise and industry best practices to ensure ServiceNow solutions meet business requirements
  • Produce a detailed functional design document to match customer requirements
  • Collaborate with other Technical Architects to produce a technical specification for custom development and systems integration requirements
  • Participate and provide inputs to effort estimates to ensure timely delivery of ServiceNow solutions
  • Maintain current ServiceNow knowledge through self-study and utilization of available training

Requirements

  • Self-motivated with a proven track record in ServiceNow technologies and comfortable in a dynamic team environment
  • Organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment
  • B.S. degree in Computer Science, MIS or equivalent preferred
  • Advanced experience with ServiceNow configuration and custom development
  • Broad experiences with a wide range of ServiceNow modules (ITSM, ITBM, ITAM, IRM, and SecOps)
  • Strong presentation and communication skills
  • Ability to understand business requirements and convert them into solution designs
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture, and experience managing expectations and priorities
  • Should have participated in and be familiar with project methodologies
  • 5-7 years of relevant experience in professional services or customer support operations
  • 3-6 years of ServiceNow systems integration and/or implementation experience
  • Proven Solutions consulting experience
  • Ability to work on multiple projects with varying complexity
  • Strong problem-solving skills, ability to simplify complex solutions
  • Nice to have business architecture experience

What We Offer

  • Diversity, Equity, Inclusion & Allyship - Scotiabank strives to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values
  • Accessibility and Workplace Accommodations - Scotiabank values the unique skills and experiences each individual brings to the Bank and is committed to creating and maintaining an inclusive and accessible environment for everyone
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits
  • Community Engagement - Scotiabank offers opportunities for community engagement and belonging through various programs

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