ServiceNow Solutions Architect
4 days ago
We are seeking a highly skilled ServiceNow Solutions Architect to join our Service Management Technology team at Scotiabank. As a key member of our team, you will be responsible for designing and implementing the ServiceNow platform to support our Service Management objectives.
Key Responsibilities- Process Flow Analysis and Redesign: Participate in analyzing and redesigning business processes to optimize efficiency and effectiveness.
- Technical Direction: Provide technical direction and architecture for the design and implementation of ServiceNow solutions.
- Custom Demonstrations: Perform custom or out-of-the-box demonstrations as required to showcase ServiceNow capabilities.
- Subject Matter Expertise: Provide subject matter expertise and industry best practices to ensure the delivery of high-quality ServiceNow solutions.
- Functional Design Document: Produce a detailed functional design document to match customer requirements.
- Technical Specification: Collaborate with other Technical Architects to produce a technical specification for custom development and systems integration requirements.
- Effort Estimates: Participate and provide inputs to effort estimates to ensure accurate project planning.
- ServiceNow Knowledge: Maintain current ServiceNow knowledge through self-study and utilization of available training.
- Self-Motivated: Self-motivated with a proven track record in ServiceNow technologies and comfortable in a dynamic technical organization.
- Organized and Analytical: Organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment.
- Education: B.S. degree in Computer Science, MIS, or equivalent preferred.
- ServiceNow Experience: Advanced experience with ServiceNow configuration and custom development.
- ServiceNow Modules: Broad experiences with a wide range of ServiceNow modules (ITSM, ITBM, ITAM, IRM, and SecOps).
- Communication Skills: Strong presentation and communication skills.
- Business Requirements: Ability to understand business requirements and convert them into solution designs.
- Web-Based Systems Architecture: Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture, and experience managing expectations and priorities.
- Project Methodologies: Familiarity with project methodologies and ability to participate in and lead projects.
- Experience: 5-7 years of relevant experience in professional services or customer support operations.
- ServiceNow Implementation: 3-6 years of ServiceNow systems integration and/or implementation experience.
- Solutions Consulting: Proven Solutions consulting experience.
- Problem-Solving Skills: Strong problem-solving skills, ability to simplify complex solutions.
- Business Architecture: Nice to have business architecture experience.
We offer a competitive rewards program, including bonus, flexible vacation, personal, sick days, and benefits. We also provide opportunities for community engagement and belonging through various programs.
We value diversity, equity, inclusion, and allyship and strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
We are committed to creating and maintaining an inclusive and accessible environment for everyone.
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