ServiceNow Architect Lead

1 week ago

Victoria, British Columbia, Canada Integro Softwares Inc Full time
Job Summary:

We are seeking an experienced ServiceNow Architect to lead our team in delivering high-quality solutions. The successful candidate will have a proven track record of implementing complex systems and working collaboratively with cross-functional teams.

About the Role:

The ServiceNow Architect will be responsible for designing, implementing, and maintaining ServiceNow solutions that meet the business requirements of our clients. This includes developing security models for CMDB classes and attributes, ensuring system consistency with approved architecture, and providing ongoing technical leadership during all phases of implementation.

Responsibilities:


  • Develop security models for CMDB classes and attributes.
  • Ensure system consistency with approved architecture.
  • Develop support models for the solution after go-live.
  • Liaise with business and IT stakeholders to gather and socialize non-functional requirements and constraints.
  • Conduct key technology decision evaluations with input from enterprise architecture and business stakeholders.
  • Collaborate with application, infrastructure, and security teams to produce architecture and design deliverables.
  • Provide ongoing technical leadership and support during low-level design, development, test, and service introduction phases, including technical specification reviews and approvals.
  • Liaise with Organization's IT infrastructure service providers.
  • Liaise with Organization's Enterprise Architect team to align solutions to company standards.
  • Exercise professionalism in ensuring effective teamwork and fostering productive relationships.
  • Assess solution options, risks, and benefits as it pertains to architecture, security, and other technology dimensions.
  • Stay abreast of technology standards and best practices.
  • The position is based in Victoria (Client Location).


Requirements:


  • Bachelor's degree in Computer Science, IT, Business Administration, Commerce, or a related field.
  • A minimum of 5 years' experience leading a customer service function in a fast-paced, multi-project, and multi-customer IT environment.
  • In-depth ServiceNow architectural, integration, and functional experience.
  • CMDB design and implementation.
  • Integration using ESB.
  • A minimum of 3 years demonstrable experience as a Solution Architect on ServiceNow implementations.
  • Must have excellent customer-service, listening, communication, and problem-solving skills.
  • Must have excellent leadership and collaboration skills to facilitate continuous service management improvement across IT functions.
  • Must have experience leading or participating in agile and/or lean initiatives.
  • Strong facilitation, coordination, and interpersonal skills.
  • Ability to raise, resolve, and close issues to the satisfaction of all stakeholders.
  • Ability to work independently under minimal supervision.
  • Great attention to detail, able to prioritize and produce accurate results under deadline.
  • Ability to consistently meet required deadlines.
  • ITIL Intermediate certification or higher is preferred.
  • Knowledge of networking, telecom, server environments, and related technologies.


What We Offer:

The estimated salary for this role is around $120,000 per year, depending on experience. Additionally, we offer a range of benefits, including health insurance, retirement savings plan, and paid time off.

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