Senior Systems Integrator – ServiceNow

4 weeks ago

Victoria, British Columbia, Canada Integro Softwares Inc Full time

Job Summary

The Senior Systems Integrator – ServiceNow will be responsible for providing DevOps services for various business applications. This role requires a customer-centric mindset, with a focus on incident management, proactive monitoring, automation, and problem-solving.

Key Responsibilities

  • Plan, coordinate, and execute deployment strategies for new applications and enhancements to existing applications.
  • Develop and maintain release management workflows, including versioning, deployment plans, checklists, and deployment summaries.
  • Execute deployments and implementations following change management processes.
  • Work closely with other program SIs, program team members, project team members, and Operations staff to ensure all requirements are satisfied.
  • Create and maintain non-production environments.
  • Develop, coordinate, and communicate transition processes of systems from the Build team to Operations.
  • Automate deployment steps.
  • Research and provide solutions and/or tools to automate and monitor processes where applicable.
  • Detail-oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous.
  • Creation and maintenance of automated, scalable, build scripts/tools.
  • Maintain the build system and process documentation.
  • Collaborate as part of the project team in assembling software releases.
  • Responsible for source code configuration management.
  • Assist with planning/maintenance of development, QA, and UAT environments.
  • Administration of the defect tracking tool (JIRA) for all departments.
  • Facilitate and participate in the creation of Environment Management Plans for diverse IT projects.
  • Prepare and gather effort estimates for the environment aspects of IT projects.
  • Participate in the development of enterprise practices and policies.
  • Manage test data (data tracking and scheduling, acquiring new sale data from production, resurrecting sales, running web baseline updates, etc.).
  • Manage resources on vSphere infrastructure (troubleshooting, capacity planning, etc.).
  • Contribute to the planning, design, and development of environments for new and existing applications.
  • Management and maintenance of the program team's SharePoint site, including organization of data and upkeep.
  • Actively support the Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers, and customers.

Requirements

  • Bachelor's degree in Computer Science, IT, Business Administration, Commerce, or a related field is preferred.
  • A minimum of 5 years' experience leading a customer service function in a fast-paced, multi-project, and multi-customer IT environment.
  • A minimum of 5 years' experience in software development, release engineering, configuration management.
  • ITIL Certification is preferred.
  • Strong understanding of SDLC – software lifecycle and application release processes.
  • Proven experience in the design, development, and implementation of software and hardware solutions, systems, or products.
  • Familiar with source code repositories and build management tools, i.e., Jenkins, Ansible, SVN, Bitbucket Server, Xcode, ANT.
  • Experience with SaaS or CRM applications, i.e., Salesforce.
  • Experience in scripting utilities, i.e., Python, PowerShell, Apex, Shell, Batch.
  • Familiar with databases and query languages – SOQL, MSSQL, Postgres, Oracle.
  • Applicable work experience with change, configuration, build, and release management processes.
  • Proven analytical abilities as well as diagnostic and problem-solving skills.
  • Experience working with ServiceNow.
  • Experience with development and implementation of ServiceNow ITSM modules.
  • Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, or other ITSM application.
  • Experience with extending the ServiceNow schema to custom applications.
  • Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.).
  • Highly service-oriented, flexible, and motivated.
  • Must have excellent customer-service, listening, communication, and problem-solving skills.
  • Must have excellent leadership and collaboration skills to facilitate continuous service management improvement across IT functions.
  • Must have experience leading or participating in agile and/or lean initiatives.
  • Strong facilitation, coordination, and interpersonal skills.
  • Ability to raise, resolve, and close issues to the satisfaction of all stakeholders.
  • Ability to work independently under minimal supervision.
  • Great attention to detail, able to prioritize and produce accurate results under deadline.
  • Ability to consistently meet required deadlines.
  • Experience with cloud-based applications (SaaS) and CRMs.
  • Experience with issue tracking management, i.e., Jira, ServiceNow.
  • Familiar with Agile concepts and methodologies.
  • Familiar with ETL systems, i.e., Boomi, Kafka.
  • Familiar with monitoring tools such as the ELK and TICK stacks.

  • Senior ServiceNow Architect

    1 week ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryWe are seeking a highly experienced Senior ServiceNow Architect to lead our team in designing and implementing robust and scalable ServiceNow solutions. As a key member of our architecture team, you will be responsible for developing and maintaining our ServiceNow ecosystem, ensuring seamless integration with existing systems, and driving...

  • Senior ServiceNow Developer

    3 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    We are seeking an experienced Senior ServiceNow Developer to join our team in Canada.In this role, you will be responsible for developing, configuring, and administering complex ServiceNow projects.Key responsibilities include:Working with end users to derive requirements, understand their issues, and provide effective resolutions.Developing and configuring...

  • Senior ServiceNow Developer

    4 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    We are seeking a highly skilled Senior ServiceNow Developer to join our team at NTT DATA. As a key member of our team, you will be responsible for developing, configuring, and administering complex ServiceNow projects.Key responsibilities include:Developing and configuring ServiceNow applications to meet business requirements.Collaborating with end-users to...

  • Senior Systems Integration Specialist

    1 month ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryThe Senior Systems Integrator will be responsible for providing DevOps services for various business applications. The ideal candidate will have a customer-centric mindset, excellent analytical and problem-solving skills, and experience with ServiceNow.Key ResponsibilitiesPlan, coordinate, and execute deployment strategies for new applications and...

  • Senior ServiceNow Developer

    2 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    Job OverviewWe are seeking a highly skilled Senior ServiceNow Developer to join our team in Canada. This role is perfect for someone who wants to work on complex projects and collaborate with end-users to deliver effective solutions.

  • ServiceNow Architect

    1 month ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: ServiceNow ArchitectJob Summary:We are seeking a highly skilled ServiceNow Architect to join our team at Integro Softwares Inc. The successful candidate will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients.Key Responsibilities:Develop security models for CMDB classes and attributes.Ensure that...

  • Senior ServiceNow Project Manager

    1 week ago

    Victoria, British Columbia, Canada Global Pharma Tek Full time

    Global Pharma Tek is seeking a highly skilled and experienced Senior ServiceNow Project Manager to join our team in Victoria, BC. This is a fantastic opportunity for someone with a strong background in project management and ServiceNow implementation to take on a leadership role in our organization.Estimated Salary: CAD $120,000 - CAD $150,000 per yearJob...

  • Enterprise ServiceNow Architect

    2 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: Enterprise ServiceNow Architect - VictoriaAbout the Role:We are seeking an experienced Enterprise ServiceNow Architect to join our team in Victoria. As a key member of our IT department, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our organization.Key Responsibilities:Develop security models...

  • ServiceNow Architect

    4 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryWe are seeking an experienced Enterprise ServiceNow Architect to join our team at Integro Softwares Inc. The successful candidate will be responsible for developing and implementing ServiceNow solutions that meet the needs of our clients.Key ResponsibilitiesDevelop security models for CMDB classes and attributes.Ensure that the implemented system...

  • ServiceNow Architect Lead

    1 week ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Summary:We are seeking an experienced ServiceNow Architect to lead our team in delivering high-quality solutions. The successful candidate will have a proven track record of implementing complex systems and working collaboratively with cross-functional teams.About the Role:The ServiceNow Architect will be responsible for designing, implementing, and...

  • ServiceNow ITSM Specialist

    1 month ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryThe successful candidate will work closely with business units to analyze and document business processes and requirements and to implement changes to supported applications as needed. ServiceNow modules in use include: Incident, Problem, Change, CMDB, Discovery, Release, Procurement, Knowledge, Service Catalog, Asset Management, Security Incident...

  • ServiceNow Solutions Developer

    2 weeks ago

    Victoria, British Columbia, Canada British Columbia Investment Management Corporation... Full time

    About the Role:We are currently seeking a highly skilled Platform Engineer to join our team at the British Columbia Investment Management Corporation. The successful candidate will be responsible for developing and implementing ServiceNow solutions, working closely with business and technical stakeholders to facilitate the successful deployment, growth, and...

  • Service Desk Analyst – ServiceNow

    4 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryIntegro Softwares Inc is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesData entry and handling sensitive information within various systemsVerifying accuracy of steps completed by...

  • Technical Support Specialist – ServiceNow

    2 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job DescriptionA Technical Support Specialist role has become available at Integro Softwares Inc, based in Victoria. The position involves handling sensitive data within various systems, verifying accuracy of steps completed by other team members and ensuring timely completion of tasks.ResponsibilitiesData entry and management within multiple...

  • Senior Business System Analyst Lead

    1 week ago

    Victoria, British Columbia, Canada BC Transit Full time

    About BC TransitBC Transit is a transportation company that operates in British Columbia, Canada. We prioritize people-first approach and consider people first in every business decision we make.We are passionate about creating sustainable, safe, and affordable public transit solutions for residents across BC. Our organization has a heart, soul, and...

  • System Integration Lead

    1 week ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    About Integro Softwares Inc.We are a leading provider of innovative IT solutions, and we're seeking an exceptional System Integration Lead to join our team. Based in Victoria, this role is perfect for a skilled professional with a passion for DevOps.

  • Senior Security Systems Installation Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Chubb Full time

    Job OverviewWe are seeking a highly skilled Senior Security Systems Installation Specialist to join our team at Chubb. As a key member of our security services group, you will play a critical role in ensuring the installation and maintenance of top-notch security systems for our clients.About the RoleThis is a full-time position that requires strong...

  • Senior Pipeline Design and Integrity Specialist

    1 week ago

    Victoria, British Columbia, Canada BMT Full time

    About BMT CanadaWe are a leading engineering consultancy that navigates the most important and impactful challenges of our time. Our team is driven by a commitment to creating a safer, more efficient, effective, and sustainable future.Job SummaryWe are seeking an experienced Senior Pipeline Design and Integrity Specialist to join our Infrastructure and...

  • Senior Energy Systems Analyst

    2 weeks ago

    Victoria, British Columbia, Canada Royal Roads University Full time

    Royal Roads University is a world-renowned institution located on the traditional lands of the Lekwungen-speaking people, the Songhees and Esquimalt Nations.We are seeking a highly skilled Senior Energy Systems Analyst to join our team. This is a temporary, full-time position working 37.5 hours per week for an approximate two-year term. The estimated salary...

  • Senior ICT Systems Designer

    1 month ago

    Victoria, British Columbia, Canada Stantec Consulting International Ltd. Full time

    Senior ICT Systems DesignerStantec Consulting International Ltd. is seeking a highly skilled Senior ICT Systems Designer to join their team. As a key member of the ICT team, you will be responsible for designing and implementing ICT systems for the built environment, including pathway drawings, low voltage device and telecommunications outlet plan drawings,...