ServiceNow ITSM Specialist

2 weeks ago

Victoria, British Columbia, Canada Integro Softwares Inc Full time

Job Summary

The successful candidate will work closely with business units to analyze and document business processes and requirements and to implement changes to supported applications as needed. ServiceNow modules in use include: Incident, Problem, Change, CMDB, Discovery, Release, Procurement, Knowledge, Service Catalog, Asset Management, Security Incident Response, Vendor Risk Management, Vulnerability, Orchestration, Performance Analytics as well as several custom integrations.

Key Responsibilities

  • Consult with business units to identify, analyze, refine, and document business requirements create and modify policies, templates, and other business-related information in complex applications
  • Analyze and test proposed changes to business-related application information
  • Resolve data issues causing problems within applications
  • Troubleshoot, research, and analyze application related issues and questions
  • Assist in identifying requirements for testing, develop test plans and scripts, assist in coordinating testing, and documentation of test results
  • Build application and vendor integrations which support business process and workflow automation
  • Perform post-deployment validation for complex applications
  • Work closely with application administrator to understand impact of work
  • Liaise with Organization's Enterprise Architect team in order to align solutions to company standards
  • Serve as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
  • Consult with vendors on technical aspects of assigned applications

Requirements

  • Bachelor's degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred
  • A minimum of 5 years' experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment
  • ITIL Certification is preferred
  • Experience working with ServiceNow ticketing system
  • Experience with development and implementation of ServiceNow ITSM modules
  • Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
  • Experience with extending the ServiceNow schema to custom applications
  • Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.)
  • Highly service-oriented, flexible and motivated
  • MS Office support experience
  • Outstanding Communication Skills
  • Must have excellent customer-service, listening, communication and problem-solving skills
  • Must have excellent leadership and collaboration skills to facilitate continuous service management improvement across IT functions
  • Must have experience leading or participating in agile and/or lean initiatives
  • Strong facilitation, coordination and interpersonal skills
  • Ability to raise, resolve and close issues to the satisfaction of all stakeholders
  • Ability to work independently under minimal supervision
  • Great attention to detail, able to prioritize and produce accurate results under deadline
  • Ability to consistently meet required deadlines.

Competencies

Customer Orientation

Effective performers stay close to customers and consumers. They view the organization through the eyes of the customer/consumer and go out of their way to anticipate and meet customer/consumer needs.

Team Management

Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective work groups.

High Standards

Effective performers possess a high inner work standard and shows pride in their work. They consistently strive to ensure work is complete within deadlines and that all work performed is of a high quality.

Organization & Planning

Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They follow through on tasks to ensure changes in technology are communicated effectively.

Results Orientation

Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement, and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.

Communicativeness

Effective performers recognize the value of continuous information exchange and the competitive advantage it brings. They actively seek information from a variety of sources and disseminate it in a variety of ways. They take responsibility for ensuring that their people have the current and accurate information needed for success.

Change Mastery

Effective performers are adaptable. They embrace needed change and modify their behaviour when appropriate to achieve organizational objectives. They are effective in the face of ambiguity. They understand and use change management techniques to help ensure smooth transitions.

Business Thinking

Effective performers see the organization as a series of integrated and interlocking business processes. They understand how their work connects with and affects other areas of the organization.

Relationship Building

Effective performers establish and proactively maintain a broad network of relationships (e.g. colleagues, co-workers, vendors, suppliers, etc.). They value these relationships and work effectively across the organization by maintaining positive working relationships with peers and others.

  • ServiceNow ITSM Specialist

    3 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: ServiceNow ITSM SpecialistAt Integro Softwares Inc, we are seeking a highly skilled ServiceNow ITSM Specialist to join our team. As a ServiceNow ITSM Specialist, you will play a critical role in analyzing and documenting business processes and requirements, implementing changes to supported applications, and ensuring seamless service management...

  • ServiceNow ITSM Specialist

    3 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: ServiceNow ITSM SpecialistAt Integro Softwares Inc, we are seeking a highly skilled ServiceNow ITSM Specialist to join our team. As a ServiceNow ITSM Specialist, you will play a critical role in analyzing and documenting business processes and requirements, implementing changes to supported applications, and ensuring seamless service management...

  • ServiceNow ITSM Specialist

    1 month ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: ServiceNow ITSM SpecialistAt Integro Softwares Inc, we are seeking a highly skilled ServiceNow ITSM Specialist to join our team. As a key member of our IT service management team, you will be responsible for analyzing and documenting business processes and requirements, implementing changes to supported applications, and ensuring seamless service...

  • ServiceNow ITSM Specialist

    1 month ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: ServiceNow ITSM SpecialistAt Integro Softwares Inc, we are seeking a highly skilled ServiceNow ITSM Specialist to join our team. As a key member of our IT service management team, you will be responsible for analyzing and documenting business processes and requirements, implementing changes to supported applications, and ensuring seamless service...

  • ServiceNow ITSM Specialist

    2 months ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryWe are seeking a highly skilled ServiceNow ITSM Specialist to join our team at Integro Softwares Inc. As a key member of our IT team, you will be responsible for implementing and managing ServiceNow IT Service Management (ITSM) modules to support our business operations.Key ResponsibilitiesWork closely with business units to analyze and document...

  • ServiceNow ITSM Specialist

    2 months ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryWe are seeking a highly skilled ServiceNow ITSM Specialist to join our team at Integro Softwares Inc. As a key member of our IT team, you will be responsible for implementing and managing ServiceNow IT Service Management (ITSM) modules to support our business operations.Key ResponsibilitiesWork closely with business units to analyze and document...

  • Senior ServiceNow Developer

    1 week ago

    Victoria, British Columbia, Canada NTT DATA Full time

    We are seeking a highly skilled Senior ServiceNow Developer to join our team at NTT DATA. As a key member of our team, you will be responsible for developing, configuring, and administering complex ServiceNow projects.Key responsibilities include:Developing and configuring ServiceNow applications to meet business requirements.Collaborating with end-users to...

  • Senior ServiceNow Developer

    1 day ago

    Victoria, British Columbia, Canada NTT DATA Full time

    We are seeking an experienced Senior ServiceNow Developer to join our team in Canada.In this role, you will be responsible for developing, configuring, and administering complex ServiceNow projects.Key responsibilities include:Working with end users to derive requirements, understand their issues, and provide effective resolutions.Developing and configuring...

  • Senior Systems Integrator – ServiceNow

    1 week ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryThe Senior Systems Integrator – ServiceNow will be responsible for providing DevOps services for various business applications. This role requires a customer-centric mindset, with a focus on incident management, proactive monitoring, automation, and problem-solving.Key ResponsibilitiesPlan, coordinate, and execute deployment strategies for new...

  • Senior Systems Integrator

    1 month ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: Senior Systems Integrator - ServiceNowJob Summary:The Senior Systems Integrator - ServiceNow will be responsible for providing DevOps services for various business applications. The ideal candidate will have a customer-centric mindset, with the ability to pounce on incidents, create proactive monitoring, automate fixes, and sleuth solutions to...

  • Senior Systems Integrator

    1 month ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: Senior Systems Integrator - ServiceNowJob Summary:The Senior Systems Integrator - ServiceNow will be responsible for providing DevOps services for various business applications. The ideal candidate will have a customer-centric mindset, with the ability to pounce on incidents, create proactive monitoring, automate fixes, and sleuth solutions to...

  • Senior Systems Integrator

    4 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: Senior Systems Integrator - ServiceNowJob Summary:We are seeking a highly skilled Senior Systems Integrator to join our team at Integro Softwares Inc. The successful candidate will be responsible for providing DevOps services for various business applications, working closely with our clients to ensure seamless integration and deployment of new...

  • Senior Systems Integrator

    4 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job Title: Senior Systems Integrator - ServiceNowJob Summary:We are seeking a highly skilled Senior Systems Integrator to join our team at Integro Softwares Inc. The successful candidate will be responsible for providing DevOps services for various business applications, working closely with our clients to ensure seamless integration and deployment of new...

  • Senior Systems Integration Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryThe Senior Systems Integrator will be responsible for providing DevOps services for various business applications. The ideal candidate will have a customer-centric mindset, excellent analytical and problem-solving skills, and experience with ServiceNow.Key ResponsibilitiesPlan, coordinate, and execute deployment strategies for new applications and...

  • Service Desk Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Integro Softwares Inc Full time

    Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at Integro Softwares Inc. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for software and hardware issuesManage and resolve...

  • Enterprise Applications Specialist

    2 weeks ago

    Victoria, British Columbia, Canada District of Saanich Full time

    Job Summary:The District of Saanich is seeking a highly skilled Enterprise Applications Specialist to join our IT Enterprise Applications team. As a key member of the team, you will be responsible for managing and supporting all aspects of Enterprise software applications, including vendor management and managed services.Key Responsibilities:Manage and...

  • Application Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at NTT DATA. As an Application Support Analyst, you will be responsible for providing day-to-day support for various applications, including Aveva AIM, ServiceNow, Workday, and others.Key ResponsibilitiesProvide technical support and troubleshooting for...

  • Application Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at NTT DATA. As an Application Support Analyst, you will be responsible for providing day-to-day support for various applications, including Aveva AIM, ServiceNow, Workday, and others.Key ResponsibilitiesProvide technical support and troubleshooting for...

  • Application Support Specialist

    4 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled Application Support Analyst to join our team at NTT DATA. As a key member of our IT team, you will be responsible for providing top-notch support for our applications, ensuring seamless delivery and minimizing disruptions to our users.Key Responsibilities:Application Support: Provide...

  • Application Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled Application Support Analyst to join our team at NTT DATA. As a key member of our IT team, you will be responsible for providing top-notch support for our applications, ensuring seamless delivery and minimizing disruptions to our users.Key Responsibilities:Application Support: Provide...