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Global IT Support Specialist

2 months ago

Peterborough, Ontario, Canada Westinghouse Electric Company LLC. Full time
About the Opportunity

Westinghouse Electric Company LLC is a leading provider of innovative energy solutions. We are seeking a highly skilled Global IT Support Specialist to join our team in Peterborough, Ontario, Canada.

Job Summary

The Global IT Support Specialist will be responsible for providing technical support to end-users across multiple sites. This includes troubleshooting and resolving technical issues, installing and configuring computer systems and peripherals, and providing training and documentation as needed.

Key Responsibilities
  • Troubleshoot and repair personal computer equipment and mobile devices
  • Analyze user-related problems to determine problem source and notify appropriate personnel
  • Provide support for infrastructure and system upgrades, system refresh, outages, and various IT-related projects
  • Install and configure PC, peripherals, telephony, and printer devices
  • Support and troubleshoot video conference equipment
  • Provide support for Active Directory and hands-on support for servers and network equipment
  • Manage the local IT asset inventory, stockroom, and CMDB
  • Assist in virus remediation and security incident response as required
  • Develop and maintain standards, records, and procedures for installation of computer hardware and software
  • Manage on-call/after-hours support for responsible office locations (where applicable)
  • Order computer peripherals and process invoicing using SAP/Ariba
Requirements
  • Bachelor's degree or high school diploma plus 3 years of experience in a related IT field
  • 3 to 5 years of experience in a related IT field
  • MCSE certification is a plus
  • Experience working with remote control software applications is desired
  • Experience with Windows operating systems
  • Basic network administration and/or networking configuration
  • Excellent problem-solving and communication skills
  • Ability to troubleshoot and solve problems independently by effectively leveraging provided tools
What We Offer

Westinghouse Electric Company LLC offers a competitive benefits package, including a retirement savings plan with company match, paid vacations, flextime, sick/personal, and holidays. We also offer flexible schedules and the potential to work from anywhere in Canada.

Why Westinghouse?

Westinghouse Electric Company LLC is a global leader in the energy industry, and we are committed to fostering a workplace that is powered by inclusive leaders, teams, and culture. We offer opportunities for growth and development in an innovation-driven company.