ISD Global Support Specialist

4 weeks ago


Peterborough, Ontario, Canada Westinghouse Electric Company LLC. Full time

About the Role

Westinghouse Electric Company LLC. is a leading supplier of custom equipment, process systems, and engineering consultant services for the Nuclear industry in Canada. We are seeking a highly skilled and motivated ISD Global Support Technician to join our innovative team.

Key Responsibilities

  • Troubleshoot and repair personal computer equipment and mobile devices, analyzing user-related problems to determine the source and notifying appropriate personnel for resolution.
  • Provide support for infrastructure and system upgrades, system refresh, outages, and various IT-related projects, including network monitoring, change coordination, and configuration.
  • Install and make changes to PC, peripherals, telephony, and printer devices, as well as support and troubleshoot video conference equipment.
  • Manage the local IT asset inventory, stockroom, and CMDB, and assist in virus remediation and security incident response as required.
  • Develop and maintain standards, records, and procedures for the installation of computer hardware and software.
  • Manage on-call/after-hours support for responsible office locations, where applicable.
  • Order computer peripherals and process invoicing using SAP/Ariba.

Requirements

  • Bachelor's degree or high school diploma plus 3 years of experience in a related IT field.
  • 3 to 5 years of experience in a related IT field.
  • MCSE certification is a plus.
  • Experience working with remote control software applications is desired.
  • Experience with Windows operating systems.
  • Basic network administration and/or networking configuration.
  • Excellent problem-solving and communication skills.
  • Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.

What We Offer

Westinghouse Electric Company LLC. is a firm believer in fostering a workplace that is powered by inclusive leaders, teams, and culture. This commitment separates us as a leader in our industry and differentiates us from our competition. You will be working closely with global leaders who will support your development through coaching and managing opportunities. Together, and using the talents of our employees, we will advance technology and services to power a clean, carbon-free future.

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada, the following are representative of what we offer:

  • Competitive salary.
  • Employee and Family Assistance Program.
  • Retirement Savings Plan with Company Match.
  • Paid vacations, flextime, sick/personal, and holidays.
  • We encourage healthy work-life balance and offer flexible schedules and the potential to work from anywhere in Canada.
  • We pay 100% of the medical/dental/vision insurance premiums for you and your family.
  • Incredible opportunity for growth in an innovation-driven, global company.
  • Educational Reimbursement Program.
  • Employee Referral and Recognition Program.


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