ISD Global Support Technician

3 weeks ago

Peterborough, Ontario, Canada Westinghouse Electric Company LLC. Full time

At Westinghouse Electric Company LLC., innovation is in our DNA. We are creative, thinking differently, and reimagining the possible across the nuclear industry every day. We continuously work towards providing cutting-edge products and services that are not only needed for today, but for our tomorrow.

Yet, thinking differently must go beyond our technical applications and products. We must incorporate innovation into all aspects of our business. In doing so, we can drive greater efficiency, create greater growth, and strengthen our culture.

One area where innovative thinking can be impactful is sustainability. Protecting our planet and restoring our earth are not abstract concepts because of the carbon-free technology our teams create and deploy. From the efficient and economical AP1000 nuclear plant to the new eVinci micro-reactor for remote energy applications, we are leading the way with the development of new nuclear technologies that will enable us to share the benefits of this reliable, clean, safe, and economical source of energy for generations to come.

Focused on our customers' success, Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We are proud to play a key role in accelerating Canada's energy sustainability and achieving its net-zero goals.

Fueled by a team of more than 200 experts in 6 offices across Canada, we have been advancing the art and science of nuclear power plant design and operations for more than 60 years. When it comes to operating nuclear power plants, utilities need a partner that understands what it takes to maximize safety, performance, and longevity. Westinghouse is the proven choice for end-to-end services and technologies from fuel manufacturing through to decommissioning and waste management.

Job Summary

The ISD Global Support Technician is responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end users. Provide and is responsible for the setup, configuration, troubleshooting, analysis, and repairing of computer systems, computer peripherals, mobile devices, and telephones. Install, operate, test, maintain, diagnose, and monitor computer and support equipment operations by utilizing advanced troubleshooting techniques and departmental procedures.

Key Responsibilities

  • Troubleshoot and repair personal computer equipment and mobile devices. Analyze user-related problems to determine problem source. Notify appropriate personnel of problem source and assist in the resolution.
  • Network monitoring, Change Coordination, and Configuration, Drawing Management, Hardware, and Software upgrades.
  • Provide support for Infrastructure and System Upgrades, System Refresh, Outages, and various IT-related projects.
  • Installs and makes changes to PC, peripherals, telephony, and printer devices.
  • Support and Troubleshoot Video Conference equipment.
  • Provide support for Active Directory and hands-on support and for servers and network equipment.
  • Manage the local IT asset inventory, stockroom, and CMDB.
  • Assist in Virus Remediation and security incident response, as required.
  • Develop/maintain standards, records, and procedures for installation of computer hardware and software.
  • Manage on-call/after-hours support for responsible office locations (Where Applicable).
  • Order computer peripherals and process invoicing using SAP/Ariba.

Requirements

  • Bachelor's Degree or High School Diploma plus 3 years of experience in related IT Field.
  • 3 to 5 years of experience in a related IT Field.
  • MCSE Certification is a plus.
  • Experience working with remote control software applications is desired.
  • Experience with Windows operating systems.
  • Basic Network Administration &/or Networking Configuration.
  • Excellent Problem Solving and Communication Skills.
  • Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.

What We Offer

Westinghouse is a firm believer in fostering a workplace that is powered by inclusive leaders, teams, and culture. This commitment separates us as a leader in our industry and differentiates from our competition. You will be working closely with global leaders who will support your development through coaching and managing opportunities. Together, and using the talents of our employees, we will advance technology and services to power a clean, carbon-free future.

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada, the following are representative of what we offer:

  • Competitive Salary.
  • Employee and Family Assistance Program.
  • Retirement Savings Plan with Company Match.
  • Paid Vacations, Flextime, Sick/Personal, and Holidays.
  • We encourage healthy work-life balance and offer flexible schedules and with the potential to work from anywhere in Canada.
  • We pay 100% of the medical/dental/vision insurance premiums for you and your family.
  • Incredible opportunity for growth in an innovation-driven, global company.
  • Educational Reimbursement Program.
  • Employee Referral and Recognition Program.

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