Restaurant Operations Manager

2 weeks ago


Quinte West, Ontario, Canada Tim Hortons Full time
About This Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and cleanliness.

Key Responsibilities
  • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
  • Conduct performance reviews to assess employee skills and provide feedback for growth and development.
  • Cost products and services to optimize profitability and make informed business decisions.
  • Organize and maintain inventory levels to prevent stockouts and overstocking.
  • Ensure health and safety regulations are followed to create a safe working environment.
  • Negotiate arrangements with suppliers for food and other supplies to secure the best possible prices.
  • Participate in marketing plans and implementation to drive sales and revenue growth.
  • Address customers' complaints or concerns promptly and professionally.
  • Provide exceptional customer service to build loyalty and drive repeat business.
  • Plan, organize, direct, control, and evaluate daily operations to achieve business objectives.
Requirements
  • 3-4 years of experience in a similar role within the fast-food industry.
  • Strong leadership and communication skills to motivate and guide staff.
  • Excellent problem-solving and analytical skills to resolve complex issues.
  • Ability to work under pressure and meet tight deadlines.
  • Physically fit to perform tasks such as standing for extended periods and lifting heavy objects.
  • Client-focused and organized with excellent time management skills.
  • Flexibility to adapt to changing priorities and situations.
Benefits
  • Dental plan.
  • Health care plan.
  • Life insurance.
  • Permanent employment opportunity.
  • Competitive salary: $60,000 - $80,000 per year (based on experience).
About Us

At Tim Hortons, we are committed to delivering exceptional customer experiences and building strong relationships with our employees and partners. If you are a motivated and results-driven individual who is passionate about the hospitality industry, we encourage you to apply for this exciting opportunity.



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