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Senior Manager of Field Eyecare

1 month ago

Toronto, Ontario, Canada EssilorLuxottica Full time

Job Summary

The Senior Manager of Field Eyecare is responsible for managing doctor-related activities within a geographic area. This includes recruiting Optometrists for various store types, articulating Target Optical and Pearle Vision value propositions, and executing eyecare initiatives to enhance patient experiences.

Key Responsibilities

  • Collaborate with ODs, RMs, Optometric Schools, and attend industry events
  • Develop and maintain a network of diverse industry contacts
  • Optimize coverage, ensuring there are no stores without a doctor, and no dark days that require coverage to serve needs of patients
  • Coach and influence RMs & ODs to ensure eyecare availability meets patient demand to deliver a great eyecare experience, maintain a high OD NPS, and grow exams
  • Accountable for building a database of OD contacts within CRM system, create OD talent pipeline, and assist with OD career planning
  • Maintain understanding of innovative recruitment tools, technologies and best practices
  • Drive patient access and business results by understanding optometry skills, TAB, Digital Suite, and state licensing expertise to hire ODs for various locations through different business models
  • Responsible for ensuring that all Doctor onboarding activities have been completed in alignment with brand standards
  • Maintain knowledge of state regulatory requirements for optometric practice. Stay abreast of any pending rule changes or legislation, and partner with Luxottica Retail's legal and regulatory services department accordingly
  • Ensure that all stores/doctors are in compliance with company, HIPAA, PIPEDA, and other privacy policies
  • Keep track of upcoming lease renewals, ensure timely completion and submission of all necessary forms/documents related to changes in lease terms
  • Ensure sublease doctors are aware of MVC plans in their area and encourage participation
  • Mine news and key websites for Optometric intelligence