Aircraft Fueling Supervisor

4 weeks ago

Calgary, Alberta, Canada Menzies Aviation Full time
Job Summary

Menzies Aviation is seeking a dedicated and experienced Aircraft Fueling Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and safe operation of our fueling services.

Main Responsibilities
  • Assist the Station Manager in the day-to-day running of the Fueling team.
  • Coordinate and allocate staff and resources to fulfill our service standards for our Customer Airlines.
  • Ensure that our fueling operation is delivered safely, on time, and consistently in line with service level standards set for both on-time and station performance.
  • Influence and facilitate the consistent delivery of a "World Class" product to our airline Customers.
  • Ensure that our fueling operation is delivered safely, on time, and consistently in line with service level standards set for both on-time and station performance.
  • Influence and facilitate the consistent delivery of an "Excellence from take-off to touchdown" product to our customers.
Key Accountabilities
  • Responsible for day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.
  • Consistently deliver the highest possible level of customer service at all times.
  • Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on-time performance targets to our Customer Airlines.
  • Consistently deliver the highest possible level of customer service at all times.
  • Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on-time performance targets to our Customer Airlines.
  • Pro-actively in all areas by forward planning and taking responsibility for the job in hand.
  • Actively give support, guidance, and encouragement to your work colleagues.
  • Comply fully with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised.
  • Promote a professional image at all times applying the Company Uniform Standards.
  • Follow all processes involved in Triple A Regulations.
  • Understand and operate all equipment effectively and correctly and in line with the relevant training given.
  • Comply fully and implement at all times of the following: Airline Handling Manuals; Airports Disruption Management Policy; Customer Service Promise; Communications Promise.
  • Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
  • Attend the mandatory training imposed by the Company and Airlines as per job role.
  • Process in a professional and confident way any questions, queries, or grievances.
  • Be pro-active in all areas by forward planning and taking responsibility for the job in hand.
  • Ensure the safe and correct control of all resources in the fueling operation.
  • Comply with all Regulations as well as local Airport Authorities.
  • Actively give support, guidance, and encouragement to your work colleagues; promote open reporting culture.
  • Safeguard the health, safety, security, and welfare of staff, customers, and other visitors as required in full compliance with the Company's Health & Safety Policy.
  • Process in a professional and confident way any questions, queries, or grievances.
  • Ensure investigations take place into any incident/accident, non-conformity, or service delivery failure, with resulting corrective actions being established and then maintained.
  • Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.
  • Attend the mandatory training imposed by the Company and Airlines as per job role.
  • Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system, and GSE checks.
  • Ensure no Company property abuse occurs.
  • Ensure the department follows a consistent Human Resources process, with the relevant company policies being delivered at all times.
  • Closely monitor absenteeism and put improvement plans into effect when necessary.
  • Any other reasonable duties as requested by any direct or indirect report.
  • Promote a professional image at all times applying the Company Uniform Standards.
Qualifications and Experience
  • Proven leadership skills and experience, demonstrated ability to lead, coach, and develop.
  • Must be a minimum of 18 years of age and legally able to work in Canada.
  • Must have valid Driver's license and hold a DA.
  • Well-organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently.
  • Extensive experience in fuelling operations and good understanding of the Operational departments.
  • Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations.
  • Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
  • SLA driven to meet customer expectations by delivering excellence.
  • A strong sense of stakeholder engagement. This includes, but is not limited to: Customer portfolio, Airport representatives, Local CAA, local third-party providers.
  • Ability to develop the team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
  • Ability to drive and deliver improvement plans and the relevant follow-up process.
  • Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
  • Adaptability with regards to working with a multi-national workforce and collaborating well with local working unions.
  • Able to produce comprehensive reports to senior managers.
  • Work under pressure and meet tight deadlines.
  • Excellent written and verbal communication skills with employees, management, customers, and outside institutions.
  • Must be flexible to adapt to changing demands/circumstances/weather conditions.
  • Calm and approachable manner.
  • Knowledge of local labour legislation is a big advantage.
  • Must be available and flexible to work variable shifts including weekends and holidays.
  • Must be able to lift up to 70lbs when required.
  • Must be able to obtain and hold all required security clearances.
  • Computer literate with knowledge of Microsoft Word and Excel.
Physical Demands

The physical demands described here are representative of those of a person in an administrative role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, and vibration.

The noise level in the work environment is usually moderate.

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