Banking Service Specialist

1 week ago


Vancouver, British Columbia, Canada BMO Full time

BMO Financial Group is committed to Boldly Growing the Good in business and life. We're looking for a skilled Banking Service Specialist to join our team.

About This Role

This role will be focused on delivering exceptional customer service, identifying customer needs, and providing advice and guidance on financial solutions that are in the best interests of customers.

Key Responsibilities:

  • Deliver seamless banking services to customers with confidence and efficiency.
  • Identify opportunities to improve customer experience and contribute to meeting branch business results.
  • Support operational activities such as inventory management and escalated service requests.
  • Manage cash transactions between treasury and various branch units.
  • Perform routine tasks within relevant service level agreements.
Requirements

To be successful in this role, you will require:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Salary & Benefits

We offer a competitive salary of $33,850 - $44,000 per year, depending on your location, skills, experience, education, and qualifications for the role.

In addition to a comprehensive compensation package, we also offer performance-based incentives, discretionary bonuses, health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.



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