Banking Advisor

3 weeks ago

Vancouver, British Columbia, Canada NBC Full time
Job Summary

As a Banking Advisor at NBC, you will play a vital role in providing exceptional customer service and support to our clients. This is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Key Responsibilities
  • Greet Clients and Answer Questions: Provide a warm and welcoming experience for our clients, answering their questions and addressing their concerns in a timely and professional manner.
  • Help Clients Use Our Banking Applications and ABMs: Assist clients in using our banking applications and ABMs, ensuring they have a seamless and efficient experience.
  • Listen to Clients' Needs and Resolve Situations: Listen actively to clients' needs and resolve situations that may be complex, providing solutions that meet their expectations.
  • Give Advice and Offer Transaction Solutions: Provide advice and offer transaction solutions for Personal Banking clients, helping them achieve their financial goals.
  • Demonstrate the Ability to Build Lasting Business Relationships: Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Ensure Client Satisfaction and Engagement: Focus on delivering exceptional client satisfaction and engagement, ensuring clients feel valued and supported.
  • Refer Clients to Specialist Colleagues: Refer clients to specialist colleagues for their specific needs, ensuring they receive the best possible support.
  • Ensure Adherence to Compliance and Risk Management Rules: Ensure adherence to compliance and risk management rules, maintaining a high level of integrity and professionalism.
About the Team

The branch is open one evening per week, and a number of work schedules are possible and will vary depending on team availability. This position reports to the Customer Service Branch Manager or the Branch Manager. Every day, you will work with a team of experts specialized in investment, credit, mortgage financing, and more.

What We Offer

We offer a wide range of benefits to support your wellbeing and that of your family, including a health and wellness program, flexible group insurance, generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.

Our Culture

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

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