Chief Digital Experience Officer
1 month ago
Role Overview
This role is responsible for leading the strategic direction and operational responsibilities for end-user support services within Scotiabank, globally.
The ideal candidate will have a deep technical understanding of end-user productivity tools and management platforms, alongside a robust knowledge of relevant financial services regulatory and compliance requirements.
Key Responsibilities:
- Strategic Leadership:
- Leverage extensive technical expertise to develop and implement a global strategy for employee digital experience that aligns with the Bank's business goals.
- Lead a diverse, global team in delivering high-quality technology solutions and support services to Bank employees across all geographies.
- Technical Expertise:
- Maintain a deep knowledge of end-user productivity tools and management platforms, including Microsoft 365, Google Workspace, collaboration tools, virtual meeting platforms, and document management systems.
- Lead the technical and commercial evaluation, selection, negotiation, and deployment of new tools and technologies that improve and support the employee digital experience.
- Regulatory Compliance and Information Security:
- Ensure that all employee digital experience initiatives comply with relevant regulatory requirements, internal Bank policies, and industry best practices.
- Collaborate closely with the information security team to address security and risk considerations in all technology deployments.
- Transformation Initiatives:
- Spearhead transformative projects aimed at enhancing the employee digital experience through innovative and cutting-edge solutions.
- Monitor industry trends and emerging technologies to proactively identify opportunities for improvement.
- Advocacy and Communication:
- Serve as the voice of Bank employees in technology discussions, ensuring their needs and concerns are heard and prioritized in decision-making processes.
- Performance Management:
- Develop and implement metrics and KPIs to assess the effectiveness of employee digital experience initiatives and overall satisfaction.
- Salary:$170,000 - $200,000 per annum, depending on experience, plus benefits.
- Location:Toronto, Ontario, Canada.
About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
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