Chief Digital Experience Officer

1 month ago


Old Toronto, Canada Scotiabank Full time

Role Overview

This role is responsible for leading the strategic direction and operational responsibilities for end-user support services within Scotiabank, globally.

The ideal candidate will have a deep technical understanding of end-user productivity tools and management platforms, alongside a robust knowledge of relevant financial services regulatory and compliance requirements.

Key Responsibilities:

  1. Strategic Leadership:
    • Leverage extensive technical expertise to develop and implement a global strategy for employee digital experience that aligns with the Bank's business goals.
    • Lead a diverse, global team in delivering high-quality technology solutions and support services to Bank employees across all geographies.
  2. Technical Expertise:
    • Maintain a deep knowledge of end-user productivity tools and management platforms, including Microsoft 365, Google Workspace, collaboration tools, virtual meeting platforms, and document management systems.
    • Lead the technical and commercial evaluation, selection, negotiation, and deployment of new tools and technologies that improve and support the employee digital experience.
  3. Regulatory Compliance and Information Security:
    • Ensure that all employee digital experience initiatives comply with relevant regulatory requirements, internal Bank policies, and industry best practices.
    • Collaborate closely with the information security team to address security and risk considerations in all technology deployments.
  4. Transformation Initiatives:
    • Spearhead transformative projects aimed at enhancing the employee digital experience through innovative and cutting-edge solutions.
    • Monitor industry trends and emerging technologies to proactively identify opportunities for improvement.
  5. Advocacy and Communication:
    • Serve as the voice of Bank employees in technology discussions, ensuring their needs and concerns are heard and prioritized in decision-making processes.
  6. Performance Management:
    • Develop and implement metrics and KPIs to assess the effectiveness of employee digital experience initiatives and overall satisfaction.
  7. Salary:$170,000 - $200,000 per annum, depending on experience, plus benefits.
  8. Location:Toronto, Ontario, Canada.

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.



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