IT Operations Support Specialist

3 days ago


Alliston, Ontario, Canada Experis Canada Full time

This role provides first and second-level technical support for IT production systems, with a focus on maintaining system stability through monitoring, troubleshooting, and process execution. Key Responsibilities:

  • Troubleshoot production issues and resolve technical problems
  • Support hardware and software systems, including printers, scan guns, PCs, and applications
  • Monitor systems and infrastructure to ensure optimal performance
  • Provide 2nd-level technical support and manage escalations
  • Conduct quality assurance testing and deployment of new systems
  • Document technical processes and manage access requests

Requirements:

  • Post-secondary education in Computer Science or related field
  • 2+ years of IT Help Desk experience
  • Advanced knowledge of Linux, Windows, Android, and networking
  • Strong troubleshooting and project management skills
  • Experience with industrial programming, network devices (Cisco), ITIL principles, and Event Management tools (e.g., Tivoli, Splunk)
  • Ability to work overtime, travel, and handle shift rotations


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