Professional Services Manager

2 months ago

Canada Trantor Inc. Full time
Job Title: Professional Services Manager

Trantor Inc. is a technology services company focused on outsourced product development and digital re-engineering. With centers in the US, India, Canada, and Costa Rica, we have worked with customers across Tech, FinTech, Media & Cybersecurity industries.

We are consistently rated as a top employer in the region with the ability to attract and retain technical talent.

Job Summary

As a Professional Services Consultant, you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products.

Key Responsibilities
  • Provide deployment, optimization, and operationalization of our NGFW security solutions into customer networks
  • Guide customers on integrating our products into their operational workflows and networks following best practice-based methodologies
  • Proactively identify and communicate project status, risks, and issues with the Professional Services Project Manager
  • Interact with TAC to troubleshoot and diagnose support cases
  • Ability to work on a team or lead a team depending upon the specified project
  • Other tasks and duties as needed to support the customer and/or business
Requirements
  • Minimum 3 years' experience managing security solutions in large environments
  • Detailed technical experience in the deployment, configuration, troubleshooting, and operations of high-end firewall appliances, ideally Palo Alto Networks products
  • Ability to communicate effectively in English, both written and verbally
  • Aptitude to effectively juggle and manage many different tasks simultaneously
  • BS in Computer Science, MIS, or equivalent education/training/experience
Preferred Qualifications
  • Experience migrating other vendors to Palo Alto using either Expedition or Automation
  • Strong expertise in Python automation

The candidate is expected to comply with the company's policies and procedures.

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