Professional Services Manager

1 month ago


Canada Trantor Inc. Full time
Job Title: Professional Services Manager

Trantor Inc. is a technology services company focused on outsourced product development and digital re-engineering. We have centers in the US, India, Canada, and Costa Rica. As a Professional Services Manager, you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products.

Key Responsibilities:
  • Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
  • Assist the customer to deploy, optimize and operationalize our NGFW security solutions into their networks
  • Provide guidance to our customers on how to integrate our products into their operational workflows and networks following best practice-based methodologies
  • Proactively identify and communicate project status, risks and issues with the Professional Services Project Manager
  • Interact with TAC to troubleshoot and diagnose support cases
  • Ability to work on a team or lead a team depending upon the specified project
  • Other tasks and duties as needed to support the customer and/or business
Requirements:
  • Experience migrating other vendors to Palo Alto using either Expedition or Automation is required
  • Strong expertise in Python automation
  • Minimum 3 years' experience managing security solutions in large environments
  • Detailed technical experience in the deployment, configuration, troubleshooting and operations of high-end firewall appliances, ideally Palo Alto Networks products
  • Ability to communicate effectively in English, both written and verbally
  • Aptitude to effectively juggle and manage many different tasks simultaneously
  • BS in Computer Science, MIS, or equivalent education/training/experience


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