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Professional Services Manager

2 months ago

Canada Trantor Inc. Full time
About the Role

We are seeking a highly skilled Professional Services Manager to join our team at Trantor Inc. As a key member of our Professional Services team, you will play a critical role in delivering exceptional services to our customers.

Key Responsibilities
  • Provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products.
  • Function as a Subject Matter Expert (SME) teaming with a Project Manager to interact directly with the customer's project team to facilitate the consumption and adoption of our products and capabilities.
  • Utilize soft skills to guide the customer to make decisions on how to use our products in a way consistent with our best practices and make them more secure.
  • Contribute to the internal Professional Services team in the development of new principles and concepts, work on unusually complex technical problems, and provide solutions which are highly innovative and ingenious.
  • Develop and maintain an expertise on the Palo Alto Network products and solutions commensurate with your skillset, goals, and in collaboration with your manager.
Requirements
  • Minimum 3 years' experience managing security solutions in large environments.
  • Detailed technical experience in the deployment, configuration, troubleshooting, and operations of high-end firewall appliances, ideally Palo Alto Networks products.
  • Ability to communicate effectively in English, both written and verbally.
  • Aptitude to effectively juggle and manage many different tasks simultaneously.
  • BS in Computer Science, MIS, or equivalent education/training/experience.
Preferred Qualifications
  • Experience migrating other vendors to Palo Alto using either Expedition or Automation.
  • Strong expertise in Python automation.
About Trantor Inc.

Trantor Inc. is a technology services company focused on outsourced product development and digital re-engineering. We have centers in the US, India, Canada, and Costa Rica and are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.