Program Support Specialist

4 weeks ago


Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Program Support Specialist is a member of the team who works with the support of, and in collaboration with, all health care providers within the Department. This role is responsible for reception, patient scheduling, word processing, and clerical functions, reporting to the Department Manager. The successful candidate will model the organizational core competencies.

Primary Responsibilities

Works under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties. Health Program Support Specialists also act as receptionists and communicate with patients on the phone and in person.

Skills & Abilities


Demonstrated keyboarding skills – 50 words per minute

Minimum one (1) year of clerical duties in an acute care health care environment required

Proven ability to attend work regularly

Demonstrated current knowledge and skill in the use of medical electronic health record systems

Current experience in computerized provider/physician order entry (CPOE) an asset

Proficiency with Microsoft Office preferred

Demonstrated ability in problem solving

Demonstrated willingness to learn/innovate

Commitment to customer service and teamwork

Qualifications


Minimum Grade 12

Medical Terminology Certificate required

Diploma in Medical Office Administration OR evidence of relevant and related post-secondary diploma from an accredited academic institution preferred



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