Program Support Specialist
1 month ago
We are committed to delivering exceptional healthcare services to the communities of northern York Region and southern Simcoe County. Our team of nearly 6,000 staff, physicians, volunteers, students, and Patient and Family Advisors work together to create an environment where the best experiences happen.
Job Summary
The Program Support Specialist is a key member of our team, working closely with healthcare providers to coordinate patient appointments and perform clerical duties. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
Coordinate patient appointments and perform clerical duties under the direction of nursing staff and physicians
Act as a receptionist, communicating with patients on the phone and in person
Maintain accurate records and files, ensuring confidentiality and security
Provide excellent customer service, responding to patient inquiries and concerns
Qualifications
Minimum Grade 12
Medical Terminology Certificate required
Diploma in Medical Office Administration or relevant post-secondary diploma preferred
Minimum one (1) year of clerical duties in an acute care healthcare environment required
Proven ability to attend work regularly
Demonstrated current knowledge and skill in the use of medical electronic health record systems
Current experience in computerized provider/physician order entry (CPOE) an asset
Proficiency with Microsoft Office preferred
Demonstrated ability in problem solving
Demonstrated willingness to learn/innovate
Commitment to customer service and teamwork
Demonstrates analytical skills in relation to knowledge of hospital operations
Effective organizational and prioritizing skills
Demonstrated interpersonal and conflict resolution skills
Excellent teamwork skills
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