Dynamic Senior Client Liaison

1 week ago


Vaughan, Ontario, Canada GFL Environmental Full time

About This Role

We are seeking a skilled Bilingual Client Relationship Manager to join our team at GFL Environmental. As a key member of our client services team, you will provide exceptional customer service and account management to our clients in the Retail and Pharmaceutical industries.

Key Responsibilities

  • Deliver Bilingual Customer Service: Provide prompt and effective support to clients via telephone and email, addressing contract inquiries, billing issues, service modifications, and complaint resolutions.
  • Build Strong Client Relationships: Foster strong relationships with clients and manufacturers through regular and effective communication, ensuring seamless service delivery and high client satisfaction.
  • Collaborate with Internal Departments: Work closely with internal departments such as Field Operations, Dispatch, IT, and others to ensure efficient service delivery and process improvement.
  • Analyze and Report Customer Data: Analyze customer data, including revenue trends, account activity, and client feedback, to support strategic business decisions.
  • Initiate Process Improvements: Identify areas for process improvement and implement changes to enhance interdepartmental coordination and client satisfaction.

Qualifications

  • Language Proficiency: Fluency in French and English is essential.
  • Education and Experience: A bachelor's degree in business or related field, or equivalent experience demonstrating strong analytical and procedural skills.
  • Account Management Experience: At least two years of experience in account management or customer service, preferably in a leadership role.
  • Industry Knowledge: Familiarity with the Retail, Pharmaceutical, or Environmental industries is an asset.
  • Technical Skills: Strong proficiency with Microsoft Office suite and general database applications.
  • Communication and Problem-Solving Skills: Excellent communication skills, with the ability to clearly articulate ideas and receive feedback constructively, and a proven ability to manage client relationships effectively.


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