Credit Recovery Specialist
4 weeks ago
About the Role
We are seeking a highly motivated Credit Recovery Specialist to join our team at Mass Markets. In this role, you will be responsible for resolving open accounts with customers using negotiation methodologies and maintaining trustful customer relationships.
Key Responsibilities
- Utilize contact technology and recovery strategies to locate right parties.
- Negotiate payment terms with empathy and professionalism.
- Make outbound and receive inbound calls.
- Follow all required scripts, policies, and procedures.
- Respond effectively to common challenges to collection calls.
- Meet monthly goals and perform other assigned duties.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating system.
Benefits
- Estimated Salary: $45,000 - $60,000 per year.
- Medical, Dental, and Vision Coverage Options.
- Paid Time-Off.
- Advancement Opportunity.
- Casual Dress Code.
About Us
MCI is a global leader in business process outsourcing, assisting companies with CX and DX challenges. Our solutions deliver exceptional experiences and drive optimal performance.
About MCI's Parent Company
Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in 2019. We have multiple locations across the United States and Canada.
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