Customer Service Representative

3 months ago

Sydney, Canada BMO Financial Group Full time

328 Prince Street Sydney Nova Scotia,B1P 5K6

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    3 months ago

    Sydney, Canada Circle K Full time

    Store 6002080: 565 George St, Sydney, Nova Scotia B1K 1K8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    2 weeks ago

    Sydney, Nova Scotia, Canada Circle K Full time

    Store : 1948 Kings Road, Sydney, Nova Scotia B1L 1C6Customer Service RepresentativeAs a Customer Service Representative, you will enjoy: Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting temporary workers...

  • Customer Service Representative

    1 week ago

    Sydney, Nova Scotia, Canada Circle K Full time

    Customer Service Representative Join our team at Couche-Tard/Circle K, a leader in the convenience store industry, and take the first step towards a rewarding career in customer service. About the Role: Flexible Schedules to fit your lifestyle Large, Stable Employer with opportunities for growth and advancement Task Variety to keep your...

  • Customer Service Representative

    4 months ago

    Sydney, Canada IMP Group Full time

    **The Harding commitment is to help one client at a time, delivering independence to our customers through providing innovative and custom healthcare solutions. We are just as committed to our team, with a learning culture and work environment that empowers you to continually grow and develop in your career. The meaningful work we do is life-changing for our...

  • Customer Service Representative

    1 day ago

    Sydney, Nova Scotia, Canada Circle K Full time

    Customer Service Representative role at a retail store in Sydney, Nova Scotia, offering flexible schedules, opportunities for career advancement, and a supportive work environment. Key Responsibilities: Greet customers and provide excellent service Operate cash register and handle customer transactions Make purchase suggestions and work with...

  • Customer Service Representative

    1 week ago

    Sydney, Nova Scotia, Canada Lifemark Full time

    Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at Lifemark - Feit Physiotherapy - Sydney Clinic. As a key member of our clinic team, you will be responsible for providing exceptional customer service, coordinating patient intake, and maintaining accurate records.Key...

  • Customer Service Representative

    1 week ago

    Sydney, Nova Scotia, Canada Lifemark Full time

    Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at Lifemark - Feit Physiotherapy - Sydney Clinic. As a key member of our clinic team, you will be responsible for providing exceptional customer service, coordinating patient intake, and maintaining accurate records.Key...

  • Customer Service Representative

    3 months ago

    North Sydney, Canada Circle K Full time

    Store 6002077: 183 Commercial St, North Sydney, Nova Scotia B2A 1B5 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    1 week ago

    Sydney Mines, Nova Scotia, Canada Circle K Full time

    Customer Service Representative Job Description **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized...

  • Customer Service Representative

    1 week ago

    Sydney Mines, Nova Scotia, Canada Circle K Full time

    Customer Service Representative Job Description **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized...

  • Customer Service Representative

    10 hours ago

    Sydney Mines, Nova Scotia, Canada Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    14 hours ago

    Sydney Mines, Nova Scotia, Canada Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key...

  • Canulc customer Service Representative

    3 months ago

    Sydney, Canada Staples Canada Full time

    : 1252492 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Lead Customer Service Representative

    3 months ago

    Sydney Mines, Canada Circle K Full time

    Store 6002333: 830 Main Street, Sydney Mines, Nova Scotia B1V 2L8 **Lead Customer Service Representative** **As a Lead Customer Service Representative, you will enjoy**: - **Medical, Vision, Dental, & Life Insurance/long term Disability**: - **Flexible schedules**: - **Large, stable employer**: - **Opportunities for fast career advancement**: - **Task...

  • Bilingual Customer Service Representative

    2 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers...

  • CUSTOMER SERVICE REPRESENTATIVE

    4 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while...

  • Customer Service Representative

    2 weeks ago

    Sydney, Nova Scotia, Canada Savers Value Village Full time

    About UsSavers / Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...

  • Customer Service Representative

    2 weeks ago

    Sydney, Nova Scotia, Canada Savers Value Village Full time

    About UsSavers / Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...

  • Customer Service Representative

    4 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with...

  • Customer Service Representative

    1 week ago

    Sydney, Nova Scotia, Canada Best Buy Full time

    Are you passionate about technology and customer service? We are seeking a Retail Associate to join our team at Best Buy. As a Retail Associate, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Assist customers in finding the perfect...