Veterinary Client Care Coordinator

1 day ago


Peterborough, Ontario, Canada VCA Canada Full time
Job Summary

Veterinary Client Care Coordinators at Burnham Mansion Animal Hospital play a vital role in ensuring our clients and their pets feel welcomed, expertly cared for, and appreciated.

About the Role

We are seeking a dependable and caring Veterinary Client Experience, Technician Assistant to join our team. This casual, part-time opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital.

Main Responsibilities
  • Provide exceptional customer service skills to put people at ease and create a welcoming environment.
  • Create a positive, low-stress atmosphere for our clients and patients, adapting to changing situations with ease.
  • General housekeeping duties, maintaining cleanliness of reception area, pet holding areas, and common areas.
  • Strong organizational skills, taking initiative in carrying out assignments independently.
  • Client care responsibilities including answering a multiline phone system, tracking and booking appointments effectively.
  • Respond and manage email correspondence with clients, referring veterinarians & internal office messages.
  • Admitting and discharging pet patients, invoicing/billing, creating estimates, obtaining pet owner confirmation, and processing payments.
What We Offer
  • A competitive salary of $45,000 - $55,000 per year, depending on experience.
  • Flexible schedules, allowing you to balance your work and personal life.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional development, including training and education programs.
  • A fun and supportive work environment, with opportunities to make a real difference in the lives of pets and their families.
  • A generous uniform allowance and annual bonuses.
  • Access to a comprehensive library of veterinary resources, including 2000+ journals, 600+ textbooks, and more.


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