Director of Pharmacy Operations and Customer Experience

12 hours ago


Edmonton, Alberta, Canada Loblaw Companies Ltd - Head Office Full time
Pharmacy Department Head Opportunity

Loblaw Companies Ltd - Head Office is seeking an experienced pharmacy professional to fill the role of Director of Pharmacy Operations and Customer Experience. This leadership position requires a strong understanding of pharmacy operations, effective communication skills, and the ability to motivate and coach staff members.

Estimated Salary: $120,000 - $180,000 per year, depending on experience.

About the Role

The successful candidate will be responsible for overseeing the day-to-day operations of our pharmacy department, ensuring accurate and timely preparation and delivery of prescriptions, maintaining adequate inventory levels, and providing exceptional customer service. Additionally, this individual will supervise and provide guidance to staff, manage budgets, and identify opportunities for growth and improvement.

Key Responsibilities
  1. Staff Supervision and Development: Lead and develop a high-performing team of pharmacists and technicians to achieve business objectives.
  2. Inventory Management: Manage inventory levels, ordering processes, and implement strategies to minimize waste and optimize stock levels.
  3. Customer Satisfaction and Retention: Develop and implement initiatives to improve customer satisfaction, loyalty, and retention through excellent customer service and engagement.
  4. Cross-Functional Collaboration: Collaborate with other departments to achieve business objectives, share best practices, and drive continuous improvement.
Requirements
  1. Education: Bachelor's degree in Pharmacy or a related field.
  2. Experience: Minimum 3 years of experience in retail pharmacy management, with a proven track record of success in leading teams and driving business results.
  3. Skillset: Excellent leadership, communication, analytical, and problem-solving skills, with the ability to work in a fast-paced environment.
Benefits
  • Competitive Compensation Package: Including a salary range of $120,000 - $180,000 per year, dependent on experience.
  • Comprehensive Benefits: Including health, dental, and vision coverage, as well as opportunities for professional development and career advancement.


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