Front Desk Associate

4 weeks ago


Chilliwack, Canada Coast Hotels Full time
Job Title: Front Desk Agent

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Coast Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and ensure that all guest rooms are clean and ready for occupancy.
  • Manage the front desk operations, including handling guest complaints, resolving issues, and escalating concerns to management as needed.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records of all transactions.
  • Perform daily tasks, such as restocking linens, cleaning the front desk area, and maintaining the overall appearance of the lobby.
  • Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations and exceptional guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer service or front desk role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Physical stamina to perform tasks that require standing, walking, and lifting.
What We Offer:
  • A competitive salary and benefits package, including health, dental, and disability benefits.
  • A fun and dynamic work environment, with opportunities for professional growth and development.
  • A chance to work with a talented and dedicated team, passionate about delivering exceptional guest experiences.


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