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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Sohaan Ltd. Full time
Sohaan Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our computer systems. Your primary duties will include responding to user inquiries, researching and implementing solutions, and providing training and advice to users. You will also be responsible for performing Web-server backup and recovery operations, providing customer service, and managing incidents. If you have a passion for technology and a knack for problem-solving, we encourage you to apply for this exciting opportunity.

**Requirements:**

* Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
* Experience: 1 to less than 7 months

**Key Responsibilities:**

* Respond to user inquiries and provide timely support
* Research and implement solutions to user issues
* Provide training and advice to users
* Perform Web-server backup and recovery operations
* Provide customer service and manage incidents

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.