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Airport Security Leadership Role
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Airport Screening Operations Manager
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Airport Security Operations Manager
2 months ago
The Service Delivery Manager plays a pivotal role in ensuring the seamless execution of screening operations at Vancouver International Airport. This leadership position oversees a team of Screening Officers, fostering a positive workplace culture built on diversity and inclusivity.
Key Responsibilities- Take ownership of screening checkpoint operations and compliance, driving excellence in service delivery.
- Build and maintain strong relationships with stakeholders in aviation security, ensuring customer satisfaction.
- Achieve daily Key Performance Indicators (KPIs) and maintain compliance with Standard Operating Procedures (SOPs).
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce.
- Conduct regular performance reviews and recommend employee recognition programs.
- Apply corrective measures following the progressive discipline process when necessary.
- Compile comprehensive security incident reports, documenting details, timelines, and actions taken.
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents.
- Conduct workplace investigations with guidance from People & Culture and senior leadership.
- Perform essential administrative tasks in alignment with daily operations.
- Minimum of three years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment.
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment.
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance.
- Knowledge of relevant security and employment legislation.
- Strong operational focus, ability to work under pressure, and provide creative solutions.
- Experience in managing personnel in a unionized environment.
- Proficiency in using office software such as Word, Excel, and PowerPoint.
- Willingness to work irregular hours, shift work, and attend incidents after hours.
- Strong communication, leadership, client service, and persuasive skills.
- Fluency in French is an asset.
Salary: $70,000 - $75,000
Work Hours: 24/7 positions, with a preference for candidates with open availability to work morning, afternoon, and overnight shifts.
Location: Vancouver International Airport (YVR)
About Paladin Airport Security Services: We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.
