IT Support Specialist
4 weeks ago
About the Role:
Fiera Capital Corporation is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide first-level technical support to our users, ensuring they receive prompt and effective assistance with their IT-related issues.
Key Responsibilities:
- Respond to IT incidents and requests in a timely and professional manner.
- Transfer requests and incidents to a more specialized level of support when necessary.
- Identify and document recurring problems, making recommendations for corrective measures and participating in their implementation when possible.
- Maintain the inventory of IT assets rigorously.
- Provide guidance and training to users on best practices whenever possible and needed.
- Contribute to the documentation of IT incident resolution processes.
Requirements:
- College or professional diploma in computer science or a related field.
- Excellent verbal and written communication skills.
- Autonomy and ability to work effectively in a team.
- Good knowledge of Windows 10, Office 365 environment, iPhone, and Android devices.
- Excellent knowledge of French and English (oral and written).
- Asset, level 1 IT Support experience.
What We Offer:
Fiera Capital Corporation offers a competitive compensation and benefits package, as well as a collaborative and inclusive work environment.
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