IT Support Specialist

4 weeks ago


Montreal, Quebec, Canada Fiera Capital Corporation Full time

About the Role:

Fiera Capital Corporation is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide first-level technical support to our users, ensuring they receive prompt and effective assistance with their IT-related issues.

Key Responsibilities:

  • Respond to IT incidents and requests in a timely and professional manner.
  • Transfer requests and incidents to a more specialized level of support when necessary.
  • Identify and document recurring problems, making recommendations for corrective measures and participating in their implementation when possible.
  • Maintain the inventory of IT assets rigorously.
  • Provide guidance and training to users on best practices whenever possible and needed.
  • Contribute to the documentation of IT incident resolution processes.

Requirements:

  • College or professional diploma in computer science or a related field.
  • Excellent verbal and written communication skills.
  • Autonomy and ability to work effectively in a team.
  • Good knowledge of Windows 10, Office 365 environment, iPhone, and Android devices.
  • Excellent knowledge of French and English (oral and written).
  • Asset, level 1 IT Support experience.

What We Offer:

Fiera Capital Corporation offers a competitive compensation and benefits package, as well as a collaborative and inclusive work environment.


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