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Restaurant Manager

2 months ago

Barrie, Ontario, Canada Baskin Robbins Full time
Job Summary

We are seeking a highly skilled Restaurant Manager to join our team at Baskin Robbins. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly.

Key Responsibilities
  • Leadership and Management
    • Supervise a team of 3-4 employees, providing guidance and support to ensure they meet their job responsibilities.
    • Conduct performance reviews to identify areas for improvement and provide constructive feedback.
  • Operations and Logistics
    • Plan and organize daily operations, including inventory management and scheduling.
    • Determine the type of services to be offered and implement operational procedures to ensure efficiency and quality.
  • Customer Service
    • Ensure that customers receive exceptional service, addressing any complaints or concerns in a timely and professional manner.
    • Provide customer service, responding to customer inquiries and resolving issues.
  • Financial Management
    • Manage the restaurant's budget, ensuring that expenses are within budget and that revenue is maximized.
    • Monitor sales and inventory levels, making adjustments as needed to optimize profitability.
  • Computer and Technology
    • Operate electronic cash registers and other point-of-sale systems.
    • Use MS Office and other software applications to manage inventory, scheduling, and other business functions.
  • Work Conditions and Physical Capabilities
    • Work in a fast-paced environment, often under pressure to meet deadlines.
    • Stand for extended periods, moving around the restaurant to supervise staff and ensure that customers are satisfied.
  • Personal Suitability
    • Be accurate and dependable, with excellent written and verbal communication skills.
    • Be flexible and able to adapt to changing circumstances, such as unexpected customer complaints or inventory shortages.
    • Be organized and able to prioritize tasks effectively, managing multiple responsibilities simultaneously.
Requirements
  • Education
    • College or CEGEP diploma.
  • Experience
    • 1 year to less than 2 years of experience in a restaurant management role.
  • Skills
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing circumstances.
    • Basic computer skills, including MS Office and other software applications.