Customer Service Representative

2 months ago

Fort Saskatchewan, Canada City of Fort Saskatchewan Full time

**Job Number**:

- J0924-0339**Job Type**:

- Casual**Employee Group**:

- Union Local CUPE 30**Job Category**:

- Customer Service**Open Positions**:

- 2**Date Posted**:

- September 12, 2024**Closing Date**:

- September 26, 2024**Salary**:

- $21.86 - $24.01/Hour

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**Position Summary**:
Reporting to the DCC Head Customer Service Representative, the Customer Service Representative will provide high quality front-line service to customers in a friendly and welcoming manner that provides a sense of belonging for all individuals and groups coming into the facility.

**Responsibilities**:

- include, but are not limited to:

- Welcome and provide exceptional customer service to patrons.
- Identifying customer needs and recommending appropriate services.
- Receive admission fees, retail sales, balance cash at the end of shift and prepare deposits.
- Complete registration process for memberships, courses, and fitness services.
- Sell event tickets to customers in person or by phone using TicketPro software.
- Record admissions to DCC programs and drop-in services.
- Work box office for Shell Theatre events and sell and reconcile merchandise.
- Provide facility tours when requested.

**Qualifications**:
This position is within the scope of C.U.P.E. Local 30, and as such, you will be required to adhere to the articles contained within the Collective Agreement.

Hours of Work: Varying weekday morning, evening and weekend shifts based on operational need.

Fort Saskatchewan, home to nearly 30,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.
- The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted._

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