Optical Care Associate

2 weeks ago


Ottawa, Ontario, Canada FYidoctors Full time

Company Overview

FYidoctors is a leading healthcare provider dedicated to advancing eye health and enhancing the lives of our patients. With over 350 locations across Canada and the USA, we have rapidly grown in 15 years from 30 locations, serving thousands of valued patients every day.

We put our patient's well-being first, and our doctor-led approach has made us one of the most trusted healthcare providers in North America. Our team of over 3,000 employees is committed to maintaining a positive and supportive work environment where everyone can thrive and grow.

Salary & Benefits

The estimated annual salary for this role is between $40,000-$60,000 depending on experience. In addition to excellent wages, you'll also receive quarterly bonuses, ensuring a constantly challenging and rewarding environment.

A competitive benefits package includes ongoing training and development opportunities to help you develop your career. You'll be rewarded with an exceptional workplace culture that fosters collaboration, creativity, and growth.

Job Description

This full-time position as a Patient Service Specialist involves delivering world-class service to our patients. You will play a critical role in retailing and repairing eyewear products, as well as follow-up care. As a key member of our team, you'll be responsible for:

  • Warmly greeting patients as they enter our clinic
  • Checking patients in and out of the office
  • Communicating with patients in person, by phone, and via email
  • Billing patients, their medical service providers, and other third parties
  • Administering pre-testing services
  • Managing appointment bookings, prescription printouts, billing, and payments
  • Upholding excellent customer service standards using your charisma and problem-solving skills

Required Skills & Qualifications

To succeed in this role, you'll need:

  • Customer-facing experience, preferably in a retail environment
  • Confidence working in a fast-paced environment
  • A high level of comfort using technology and computers with solid proficiency in MS Office Suite
  • A professional, approachable manner and a love of meeting and interacting with people

About Us

FYidoctors values its employees and strives to maintain a positive and supportive work environment. We're committed to helping you develop your career and offering opportunities for growth and advancement. If you're passionate about delivering world-class service and making a meaningful impact on people's lives, apply today



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