Customer Service Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences through professional, courteous, and supportive conduct.
Key Responsibilities
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance.
- Educate existing customers on Reliance products and services along with the contractual details of their agreement.
- Provide active listening to customer concerns, complaints, and needs.
- Liaise with internal departments to resolve customer concerns.
- Identify competitive activities, new attrition drivers, and recommend retention tactics.
- As required, articulate the applicable options and process the corresponding account closure as per the terms and conditions.
- Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls.
- Provide an outstanding customer experience.
What We Offer
- The tools you need to succeed – including the tools for the job as well as training and development programs.
- A successful and knowledgeable team to be part of and learn from.
- Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential.
- $1000 one-time bonus after 12 months of successful employment.
- A great benefits plan for you/your family.
- Career paths so you can advance in the company.
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President's Club trip to a tropical destination.
- Award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team.
What We're Looking For
- A growth mindset: above all else, we're looking for people who are dependable, ambitious, and want to grow with Reliance.
- Exceptional customer service experience.
- Strong negotiation and sales abilities.
- Excellent problem-solving skills to deal with diverse/complex customer needs.
- Confidence in situations where there is potential for conflict.
- Comfortable interpreting contract language and relaying key terms and conditions in an easy-to-understand manner.
- Professional and customer-focused.
- Excellent written and verbal communication skills.
- Thrives in an environment subject to frequent change with minimal lead time.
- Self-motivated and can work within established guidelines with minimal scripting.
- Persistent and driven to work towards personal and team targets.
About Reliance Home Comfort
Reliance Home Comfort is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. We're a trusted source and have become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. We're a $1 Billion business with 2,600 team members and we're growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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