Information Technology Support Specialist

4 weeks ago

Calgary, Alberta, Canada BD&P Full time

Job Summary:

We are seeking a highly skilled Information Technology Help Desk Analyst to join our team at BD&P. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:

  • Respond to incoming support requests from clients and customers in a timely and professional manner;
  • Troubleshoot and resolve technical issues related to hardware, software, and network systems;
  • Document all support requests and solutions in our ticketing system;
  • Provide specific instructions, resources, training, and guidance to end-users on how to achieve optimal results on a variety of hardware, software, and shared systems platforms;
  • Implement and test hardware, including workstations, telephones, printers/scanners, handheld devices, and video conference equipment;
  • Setup and assist video conference meeting requests;
  • Collaborate with team members to identify and resolve recurring issues;
  • Attend weekly meetings to enhance the delivery of service, the team's knowledge, and effectiveness;
  • Regularly, as required, and along with other members of the IT team, participate in software implementations and rollouts;
  • Maintain a high level of customer satisfaction by ensuring all requests are resolved in a timely and efficient manner;
  • Participate in after-hours on-call rotation for emergency technical support;
  • Stay current with system information, changes, and updates;
  • Other duties and responsibilities as required.

Requirements:

  • 1-3 years of work experience in a help desk support role or similar;
  • Post-secondary education in Information Technology or related field;
  • Thorough familiarity and experience with Microsoft Windows operating systems and Microsoft Office 365;
  • Proficient knowledge of computer hardware, software applications, and mobile devices;
  • Familiarity with legal tools such as Aderant, iManage DMS, and Litera is an asset;
  • Available for after-hours on-call rotation and occasional after-hours work.

Why BD&P?

At BD&P, we value our employees and strive to create a positive and inclusive work environment. We believe that our people are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed.

We are a full-service boutique law firm headquartered in Calgary, Canada, with a team of approximately 120 lawyers who work on a broad spectrum of matters. We are proud to maintain our independence while representing clients in a wide variety of sectors, including Energy, renewables, Agribusiness, technology, and life sciences.

We are looking for a talented and motivated individual to join our team as a Help Desk Analyst. If you are passionate about technology and providing excellent customer service, we encourage you to apply.

What We Offer:

  • A competitive salary and benefits package;
  • A dynamic and supportive work environment;
  • Opportunities for professional growth and development;
  • A collaborative and inclusive team culture.

How to Apply:

If you are interested in this exciting opportunity, please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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